Michigan Streamlines the Messy Middle of Benefits Determination
Leaders within the Michigan Department of Health and Human Services asked a radical question: Why can’t we get people a same-day response when they apply for benefits?“
State and Local
Q&A: Getting Schooled on Zero-Trust Security
“A lot of people get confused about zero trust. It is to some extent a marketing term. Zero trust as a concept is relatively straightforward.”
Broadband Access and Digital Divide: Smart Maps Prioritize Equity for Iowa Leaders
The city of Dubuque, Iowa, used GIS technology to expand equitable broadband access.
Colorado’s Human-Centered Response to COVID-19 Exposures
Here’s what the Colorado Digital Service learned from using human-centered design to guide COVID-19 response efforts.
How a California County Court Elevated Data-Driven Decision-Making for the State
Here’s how an Orange County court built its first data warehouse and became a blueprint for the state of California.
Why We All Need Self-Service and a Good UX
Government users and service providers share the feeling that if we can figure out how to make something simple once, we can do it again, for all types of services. Self-service is a good first step.
The Top 3 Challenges for Improving Early Intervention
The key to modernizing the early intervention (EI) space is digitally transforming so data, processes and accessibility meet the “new normal” we’ve established over the past year.
4 Best Practices in Government Procurement
Maintaining a tight grip on procurement has been a long-standing challenge for governments of all sizes – but there are best practices to help ease the burden.
Helping Governments Buy Better
Here are insights from three government organizations navigating the challenges of procurement and project management.
Your Playbook for Protecting Against Cyberattacks
Unfortunately, these scenarios are happening more frequently across the nation. But there are ways to bolster your defenses. It begins with creating a security playbook.