Motor Vehicle Services in The Palm of Floridians’ Hands

MyFlorida is an innovative, digital reimagining of how constituents interact with local driver license and motor vehicle service centers.

Is Modernization Worth the Effort? 3 Factors to Consider

Given a limited budget, how do you make a go/no-go decision on an IT modernization initiative? Try approaching it like a home improvement project.

How to Use Recreational Esports to Foster Community Connections

To develop modern community connections, government leaders should explore the untapped potential of recreational esports.

Driving Digital Inclusion

As jurisdictions invest more heavily in modern digital infrastructures, now is the time to make sure digital inclusion is a purposeful part of any public sector tech strategy.

Are State and Local Governments Ready to Hand Monitoring Over to AI?

Digital transformation is no longer the wave of the future — it’s standard practice for many agencies today. The key to transformation in these environments is observability.

4 Ways Data Can Advance Your Government’s Grant

To meet reporting guidelines and overcome the challenges above, leaders should leverage data — both from their own operations and from third-party sources.

Asking the Right Question for Using Pandemic Relief Funds

The $350 billion COVID-19 aid has the potential to not just offer pandemic relief for state and local governments but fund a more equitable future as well.

Why State and Local Agencies Must Focus on Delivering Exceptional Human Experience

Delivering goods and services is the first purpose of local government. However, a critical part of that mission is not just the actual goods and services, but how they are delivered. In this article, we’ll discuss the issues with traditional citizen experience (CX) metrics in state and local agencies and share best practices for how… Read more »