How Software Testing Can Help Agencies Optimize Their Generative AI Outputs
Generative AI holds great potential, but the promise comes with risks. Agencies need to make sure their systems serve the public equitably and effectively.
State and Local
CX Innovation: Reminder Text Messages Make a Difference
People often learn they’ve lost access to social services benefits when they try to access them and fail. An innovative Louisiana program, called LA’MESSAGE, works to change that by sending text message reminders about deadlines, submission requirements, and other concerns.
Winners of 13th Annual Granicus Digital Government Awards Announced
Granicus has just announced the winners of its 2023 Digital Government Awards — recognizing state and local agencies that excelled in seven award categories: Changemaker, Community Engagement, Customer Experience, Digital Transformation, Operational Efficiency, Trust & Transparency, and Website of the Year.
Cybersecurity Challenges and Opportunities for Local Government
Addressing cybersecurity vulnerabilities in local government entities is crucial to protecting sensitive data and critical services. Federal grant funding can help.
Mapping Assists Thousands Counting LA County’s Homeless Population
A modern approach to data collection, powered by geographic information system technology, helped Los Angeles County better track its homeless population.
Empowering Operational Efficiencies with AI and ML — Part 1
With advanced networking technologies, such as artificial intelligence and machine learning, agencies can monitor their service areas in real-time and identify areas that need improvement.
Pickleball Politics: Separating the Noise From the Signal Amid the Rise of America’s Latest Sports Obsession
Pickleball has sparked controversy in communities around the country — and is a metaphor for why, and how, government should listen to constituents.
The Digital Twin Guiding America’s Safest City
Geographic information system (GIS) technology is an invaluable tool for state and local traffic and emergency management.
Building for the Government of the Future: Embracing Agility – Part 2
Government needs agile technology to provide timely, effective services to the public and keep pace with changing needs.
Building for the Government of the Future: Embracing Agility – Part 1
Citizens want government agencies and officials to provide them with efficient, effective, timely services. That means governments must have agile technology foundations.