Innovator Profile: Indiana Chief Data Officer Darshan Shah
Indiana Chief Data Officer Darshan Shah leads the state’s Management Performance Hub, an innovative agency using data to improve policy.
State and Local
How the Cloud Powers Consolidation With Data Lakes, Data Hubs
For a growing number of agencies, cloud computing provides the elasticity and scale needed to correctly consolidate data.
The Long Road to Modern Payment Processing
State and local governments are trapped in the past by a mix of compliance, monetary and resource constraints when it comes to payment processing.
Gaining Insights into Your Employee-Initiated Spending
Employee-initiated spending involves any purchase an employee makes on an agency’s behalf without a traditional purchase order process.
Working as One to Reinvent State Government
We are pursuing four pillars of reinvention for a citizen-centric government: culture, working as one, the citizen experience and digital transformation.
Modernizing the Citizen Experience
Governments can catch up to the private sector by modernizing their online services, web presence and communications strategies.
Informed Decision-Making Leads to Smart Infrastructure Investments
Communities need to learn to think GIS first to drive long-term decision-making and planning by implementing data-driven decisions and collaboration with geodesign.
A Tale of Two Chatbots: Search-Based vs. Guided Interactions
Chatbots are emerging as the next paradigm shift in digital communication for government. But which system provides the most value: search-based or guided interaction?
Taking the Right Cloud Journey for You
Cloud isn’t one-size-fits-all for governments. State and local agencies, for example, often have distinct budgets, needs and workforces.
How the Right Chatbot Can Streamline Your Procurement Process
When creating a procurement chatbot (or any chatbot, for that matter), you need to have specific end goals in mind. We had three main goals for our IT procurement chatbot, PAIGE, that was designed to streamline the procurement process for state and local governments.