Improving Citizen Services With AI in Mississippi
To improve customer experience and cut back on unnecessary costs, the state decided to automate some of its search processes with a chatbot named Missi.
State and Local
Modernizing to Transform HR
The cloud and shared services can help state and local agencies unify their siloed IT solutions and fully harness the benefits of modernization for their talent management and HR needs.
The City of Asheville: Driving Conversations With Dashboards
Cities and states have realized a need to fine-tune the ways they ensure everyday citizens could access data and make sense of it.
The City of Syracuse: Visualizing a Community Using Data
Not only do governments need that kind of expertise, but they need to find a way to publish data without much of a budget — if any.
Increasing Efficiencies Through IT Consolidation in Louisiana
Like many state and local enterprises, Louisiana is grappling with various legacy systems. Some are almost 40 years old, and with each comes countless applications.
The Role of Technologists in Customer Service
Technologists like systems administrators, web developers and even information officers are rarely framed as the customer service owners of governments. But according to Illinois’ former Chief Digital Officer Hardik Bhatt, that’s exactly what they are.
The Need for an Effective Talent Strategy
Public safety organizations need an effective talent strategy to hire a diverse workforce, attract and retain new talent, improve knowledge transfer from experienced to younger employees, establish focus and accountability, motivate and reward employees, and implement effective succession planning. It’s a way for leaders and HR to work together to define mission objectives and optimize… Read more »
How Nebraska is Driving Change in IT Consolidation
In an interview with GovLoop, CIO of Nebraska Ed Toner shared the lessons he learned as a fairly new public servant coming into government. With more than 20 years of private industry experience, Toner also discussed how his team successfully implemented hybrid centralization as part of their IT consolidation efforts.
It’s Time to Invest in Connected, Digitized Transportation
As roads deteriorate and highway fatalities continue to rise, citizen satisfaction with public transportation offerings is faltering. Now more than ever, it is critical for the public sector to invest in digitized transportation.
NASCIO 2017 Recap: What’s Happening in Michigan
Cybersecurity innovations can be difficult to implement in state government. Rajiv Das, Michigan’s CSO, spoke about what his state has been up do.