With 2025 around the corner, it’s not too late to learn something new. From workforce and customer experience trends to fresh ways to update your ransomware defenses and ideas to inspire your team, you’ll find a topic that can take you confidently into the New Year. End the year on an educational note with ourRead… Read more »
Agencies cannot discuss future innovation without also talking about cybersecurity. Let’s dive into some key considerations for agencies to create a secure digital ecosystem: Building a Stronger Cyber Foundation Agencies need to address two givens in today’s cyber landscape: that the risk of attacks continues to grow —so they need to adopt better defenses —Read… Read more »
In 2022, as part of the Inflation Reduction Act, Congress increased funding for the IRS, earmarking this new investment for operations support and business systems modernization, including the incorporation of artificial intelligence (AI). The emergence of a new generation of AI-based tools and solutions has the potential to transform how the IRS delivers services toRead… Read more »
No state or local entity should assume that it’s too small or innocuous to undergo a cyberattack. Here’s how North Dakota prepares.
At the state and local level, adopting AI remains only one of a long list of IT priorities. Read how Burlington, VT is approaching it.
Section 508 requires that all government communications and information are accessible to people with disabilities. But what happens outside official communications is also crucial for accessibility.
The AI factory process now includes two new ways, or MVPs, that demonstrate the product’s value to a user.
Right now, quantum computing technology is only somewhat helpful. But it has great potential. Here are some possible use cases, as well as a discussion of how close they are to reality.
Government agencies need to make their processes and services accessible to all, but outdated processes can get in the way. Paperwork “can often be inaccessible if it is not clearly written in plain language; if translated versions are unavailable; if it does not consider the needs of people with specific vision, auditory, or cognitive impairments;Read… Read more »
In today’s era of rapidly changing customer expectations, there are three primary ways that agencies using legacy approaches can fail to meet their constituent’s needs: The solution? Moving beyond a traditional customer service framework with a suite of technologies strategically implemented by using human-centered design (HCD). This approach leverages data-driven insights to understand the customerRead… Read more »