Tech

Creating a Culture of Customer Service – “And Would You Like Catsup for Your Fries?”

Last week, a friend told me about a presentation she’d just done for some local elected officials, on making government websites customer-friendly. She said the session had gone really well – they got it. But this is what caught my attention. She said some of these government officials had never thought about their websites inRead… Read more »

Agile Software Development Team Available for Immediate Contracts

For the past six years our team of experts has worked tirelessly producing cutting-edge, custom software solutions, for the federal government. We can make your dream application a reality too! Most of our team members have current TS or TS/SCI security clearances, so we can be entrusted with your confidential information and technology. Located wellRead… Read more »

Counties’ Fear of Social Media…But Need Not Be

In a word…fear. That about sums up most local government leaders and their thoughts about the use of social media. As the government with the closest proximity to the public it serves, a lot of my peers worry about opening up another dialogue venue. Many aren’t familiar with social media sites and can’t envision whatRead… Read more »

Business Intelligence software recommendations and horror stories?

I work on a data warehouse and my city’s main anti-poverty agency. The data warehouse has been around since 2000. We have roughly 150 users across the agency writing their own ad hoc queries each month, many of them using Oracle Discoverer. (We also have about 250 other users running canned reports each month, butRead… Read more »

The Social Ecosystem

Organizations of all types have struggled to come to grips with terms like Government 2.0, Social Business, Social Media, and a long list of others that are floating around book stores, universities, and blogs. I have spent a lot of time speaking with businesses and government agencies, exploring what is working, what is failing, andRead… Read more »

CB2: Oil Spill Heroes and a Personal Update

A Shout-out to Heroes With all the talk of heroes on GovLoop, I thought it would be cool to highlight some of the real heroes in this oil spill: the National Guard and Coast Guard. Over 2,000 of these men and women have dropped everything to work around the clock protecting our coast and wildlifeRead… Read more »