Professor Jennifer Golbeck, Justin M. Grimes, and Anthony Rogers, all of the University of Maryland College Park College of Information Studies, have published Twitter Use by the U.S. Congress, forthcoming in Journal of the American Society for Information Science and Technology (JASIST). [Click here for a full text preprint.] This study is of potential interestRead… Read more »
Today, the City of Huntsville, Texas (www.huntsvilletx.gov) and eGov Strategies (website) announced the availability of the city’s comprehensive iPhone app to better connect residents and businesses with city government. It’s a uniquely innovative approach for a local government app that offers a wide range of city website content and services – uniquely designed for iPhoneRead… Read more »
At the closing session of the Parafest conference that I attended, and at which I spoke about Social Media and Collaborative solutions, the product management of Parature shared this slide. The slide represents the results of polling customer, throughout the conference, about their concerns, their questions, about adding social channels to their customer service efforts.Read… Read more »
As many of you know, I was asked by the folks at GovLoop and 1105 to moderate a session at the OGI conference earlier this week. I hope that you guys appreciate it if I share the results of that session with the rest of the GovLoop community who wasn’t able to make it toRead… Read more »
ClearedJobs.Net has been a long-time presenter of Transition Assistance Program (TAP) classes around the Washington DC area. Today, ClearedJobs.Net will be presenting at a TAP class being held at Fort Meade, Maryland. In the spirit of Military Spouse Appreciation Day, an annual recognition taking place the Friday before Mother’s Day, today’s TAP attendees are beingRead… Read more »
This user insight comes from the user research conducted for London Borough of Camden in the UK. You can visit the website redesign project development site here. View full post here. Over the past few months, I’ve been getting myself acquainted with my new Job at Camden Council and learning the ropes. I’ve been broughtRead… Read more »
This user insight comes from the user research conducted for London Borough of Camden in the UK. You can visit the website redesign project development site here. Click here to go back to Part 1 View full post here. Wanted to order lid for bin online but there wasn’t any for lids – User’s binRead… Read more »
SeeClickFix is proud to announce its integration with San Francisco and Washington DC’s 311 systems, after the two cities announced their transition to the Open311 API today. The cities’ use of this open source data platform will enable citizens to communicate service requests directly into their cities’ CRMs by reporting issues through one of SeeClickFix’sRead… Read more »
A new, second beta version of the Stand Alone Wayfarer for the National Information Exchange Model — abbreviated NIEM SAW — has been released on the Website of the National Center for State Courts. According to consultant Tom Carlson, NIEM SAW is a tool for exploring and searching NIEM, an XML data interchange standard forRead… Read more »
The Electronic Privacy Information Center and a coalition of groups that include the American Civil Liberties Union are petitioning (.pdf) the Homeland Security Administration to suspend full body scans at airports. The petition goes into a number of points–the fact that the images can be stored, the fact that the images could be associated withRead… Read more »