Providing great services and products is difficult for businesses, government agencies, everyone. It is easy to blame the customers, or the citizens, for not understanding the complexity of issues ranging from how to install your product to the need for building permits. While, to be honest, there a likely a couple of knowledge-challenged people amongRead… Read more »
It’s the heart of the GovLoop philosophy that there are smarter people than the GovLoop team who have great ideas on how to make GovLoop awesome. That’s why we ask questions like “what do you want to see on govloop” and have groups like the GovLoop Community Leaders. As part of this push, I’ve beenRead… Read more »
After getting out of Transparency Camp 2010, I wanted to post a summary of a talk I gave. While it is not acquisition related, I believe it is important enough to put here. There was a lot of feedback and talk on how to make this idea happen. The 2.0 version will be posted nextRead… Read more »
Last week during its weekly meeting, the NCOIC Cloud Computing Working Group (CCWG) examined some of the legal aspects surrounding electronically stored information. With government use of cloud computing expected to grow, the group reach out to Mr. Jason R. Baron, Director of Litigation for the United States National Archives and Records Administration for someRead… Read more »
IT”S ONLY A SAFETY PIN! A true story by Meyer Moldeven How might adolescents and teenagers of this 21st century relate to and communicate with grandparents and the elderly? Based on a real encounter, this story tells what happened during my chance meeting with a young adult. He was about 17; I was in myRead… Read more »
Government of the people, meet the people. With technology making our world smaller and more closely interconnected than ever before, it seems only natural that new social media like SeeClickFix.com could link citizens and government in productive dialogue about issues affecting the public space. Recently we helped bicyclists in Lansing, Michigan help clean up debris-coatedRead… Read more »
Earlier this week I shared how Twitter, Inc. released its first-ever official case study on how a government agency uses the service to help in achieving agency mission. Now comes a story in UK-based The Register claiming the “UK government’s business, innovation and skills department (BIS) is currently peering into its own Web2.0 navel inRead… Read more »
“…only 18% of Apps.gov services enable agencies to comply with public records laws” If you’re viewing your town’s Facebook or Twitter account, chances are the city attorney is still recovering from a social media migraine. And you may think I’m joking, but somewhere in your state a government webmaster is printing comments made on theirRead… Read more »
You should know that the local authority web manager has a pretty hard job and is often stuck in between a rock and a hard place. Often with no budget, no resources, but yet still required to manage a service delivery platform, communications platform and a citizen engagement channel. How do i know this, wellRead… Read more »
REPORTED BY OPEN GOVERNMENT TV For those who may not have had the opportunity to attend this year’s FOSE conference here in Washington DC, and hear the new GSA Administrator Martha Johnson speak yesterday, you simply need to read this summary below to know that Administrator Johnson will indeed be an “engine of power behindRead… Read more »