From my very first presentation about being a government web manager – way back in the mid-90s – I’ve said this: “if you listen to your audience, they will tell you what to put on your website.” Listening to your audience is absolutely the cornerstone of great customer service. But it doesn’t stop there. YouRead… Read more »
CivicPlus has released the highly anticipated Citizen Request Tracker™ (CRT) application for the iPhone and iPod Touch to their more than 580 city and county clients across North America. The app is now available for free at the iTunes App Store. The Citizen Request Tracker app gives constituents in cities and counties currently using CivicPlus’Read… Read more »
I was impressed when I read Nancy’s post on GovLoop detailing how social media saved five state parks in Virginia, a cost of $500,000 per year (https://www.govloop.com/profiles/blogs/how-social-media-helped-save?xg_source=activity). I was so impressed with what I read that I wanted to follow-up with Nancy to better understand the original thinking behind these social efforts, the cost, andRead… Read more »
I had the pleasure recently of interviewing Paul Margie (here’s the interview) of Telecoms Without Borders, on his recent trip to Haiti, where they provided much-needed phone calls between survivors and their families both in Haiti and here in the United States. A very cool use of telecom technology and logistical expertise at work inRead… Read more »
Washington has no shortage of rituals, but few seem to draw more commotion or are parsed for deeper meaning than the annual unveiling of the president’s budget. Now that the budget documents are electronically certified and made available online, the traditional release of freshly bound tomes at the Government Printing Office before a phalanx ofRead… Read more »
Earlier today, I saw this tweet from GovLoop Founder Steve Ressler: So I did a quick search of GovLoop and found a TON of content and conversations (see below). Also, I started creating a GovLoop Guide on Archiving. Want to help me finish it? Send me a message. GOVLOOP RESOURCES >>>BLOGS • Email, records, content,Read… Read more »
A Message to GovLoop Members: How To Get Involved With 2010 Census The Census Bureau is making available to all of its 2010 Census Government Agency Partners, digital promotional tools for placement on your Web sites and an html signature add-on that will link people to the 2010.census.gov and Census Bureau social media networking sites.Read… Read more »
First, the definition that we have at PubliVate of crowdsourcing can be narrow in comparison to how others use the term. The story I read and am referencing and talking about below would not necessarily be something that we see a lot of in our engagements, as of yet. But…we certainly consider that it isRead… Read more »
Live-blogging checking out MS US Public Sector CIO Summit. Will continue to update. Some cool stuff: Big fan of the tablet – demoing had tablets used with photographs especially for special ed children. Always like multi-touch. Lots of focus on the cloud – Really seems the big push these days. Trends – Do more withRead… Read more »
Complete our survey, tag content HKS20 (#HKS20 on Twitter), leave comments to this blog or email me by Friday 26th February to share your thoughts on the current and future use of technology in public service delivery This article has been reposted from FutureGov’s site. The initial deadline for ideas was this Friday 26th February,Read… Read more »