Tech

Who’s Done The Best Job at Open Government?

For all you GovLoop Tweeters out there, we are asking the question, “Who is an exceptional example of Open Government?”, for tomorrow’s State of the Union for Technology forum, hosted by The Atlantic and featuring a keynote by CTO Aneesh Chopra (more info here.) Use hashtag #soutech, and if you are planning on attending, weRead… Read more »

Working The Back Of The Room

In this LinkedIn, Ning, Social Media reality, succeeding at face to face meetings and group meetings are stillvery important. On Dick’s Sales Model, I put “Events/Design,” which most people think means talking from the front of the room. Even though Julie once introduced me as a “loud and frequent speaker,” I get most of myRead… Read more »

Why I Tweet? Amplifying Messages & Obtaining Results

Disclaimer: The post below was originally sent to a mailing list of people that are less familiar with social media tools, hence the basic explanatory nature of how Twitter works throughout the post. Lately there have been many articles and interviews, mostly from senior leaders, explaining why they use social media tools. Most of thoseRead… Read more »

Facilitation and bringing the lurkers out of the shadows.

This post was partly prompted by Andrew’s discussion of lurkers here. Next week, the IDeA will be hosting an online conference on online facilitation – Facilitation Now! . ( I’m really pleased to be a contributor on Thursday the 25th in a session on online conferences.) I’m really looking forward to the conference because evenRead… Read more »

The Commissar Vanishes

Government web sites are public records. They exist to help citizens, not promote executives. They should not be used to advance individual agendas. Yet, frequently, the first act of a new administration is to wipe out evidence of the prior leadership. This is more than just changing the names on the “About Us” page. Articles,Read… Read more »

US Embassy in Uruguay reaches 4.000 fans in Facebook.

Two years after it’s launch, the United States Embassy in Uruguay Facebook page adds its 4.000 fan. This growing community of followers not only keeps up to date with all our embassy activities, but it participate and engage in activities that go beyond the computer limites. From the virtual world to the real world. We’veRead… Read more »

Two More Nails in the Government-wide Portal’s Coffin

Great blog from Andrea DiMaio of Gartner – Why gov’t-wide portals have a bleak future: leaner, more Agile Agency portals can solve the same probs, evolve with the new technology, & make more sense in today’s world of new/social media. Your thoughts? http://blogs.gartner.com/andrea_dimaio/2010/02/19/two-more-nails-in-the-government-portals-coffin/ “Should we stop caring about the user interface, which has been suckingRead… Read more »

Speaking With One Voice – A Basic of Good Customer Service

A recent Federal Computer Week article began by saying that, for fun, I sometimes ask a question through various channels at a government agency to see if I get the same answer. Well, I’m not sure I’d call it “fun.” But I have done just that when preparing to teach a class – mostly toRead… Read more »

I Hate “Lurkers”

I just finished reading an article called “Active lurkers – the hidden asset in online communities.” Here’s an excerpt: “Most communities have 90% of users who are lurkers – people who may consume things from the community, but who don’t contribute…While it is inevitable that larger communities will end up with 1% of their membersRead… Read more »