Many IT implementations suffer from poor user adoption because they did not take into account the barriers to user adoption that lie outside the users’ control. If we want to maximize user adoption, we need to take a comprehensive approach to identifying and removing barriers to adoption. Read the full blog post on: http://ow.ly/11MZn
You might like to read this News report from the ABC http://www.abc.net.au/news/stories/2010/02/03/2808495.htm?section=justin It seems the situation in regard to social media is just as inconsistent at the political level in Australia as it is in the public service. What are the implications for Gov 2.0? Not good I suggest.
After reading GCN’s article ‘GSA takes a fast, free approach to Web dialogue tool‘ I decided to take a look at the tool in question, IdeaScale, to see what the buzz was all about. The article explains that GSA joins several Federal departments/agencies already using IdeaScale including the White House, Federal Communications Commission (FCC), andRead… Read more »
First things first…I’ve decided to see if I can incorporate govloop into my daily routine. There’s so much content I want to read, it’s hard to wedge something else in. So here goes… When something new emerges, a typical government reaction is to ask “what’s our policy?” It must be in our DNA or something.Read… Read more »
Historically, usernames and passwords are the most common form of authenticating computer users. They are also both the worst management headache for IT staff and the biggest network security hole in existence. Many help desks handle more password related calls than any other category. Users routinely share their passwords with one another. We have passwordsRead… Read more »
Jack Lew, Deputy Secretary for the Department of State, moderates a session on Maximizing Technology Return on Investment at the White House Forum on Modernizing Government. See breakout sessions on Transforming Customer Service in the Customer Engagement Forum.
[Note: This was originally posted to my blog 7/10/09] Just to be clear, this is not an abstract example. While I employ this methodology for a number of communities and topics, the one I will use as an illustration here is what is generally referred to as “Government 2.0”. Also, you may notice that thisRead… Read more »
By now, you’ve noticed one of the awesome new features on GovLoop: tweeting about cool content right from the community! Here are some screen shots that show where you can do this from across the site: Blogs The moment you publish a blog post, you can now also tweet about it: Also, if you readRead… Read more »
Professor Rachid Benlamri of the Lakehead University Department of Software Engineering, and colleagues, have published Secure Human Face Authentication for Mobile E-government Transactions, 8 International Journal of Mobile Communications 71 (2010). Here is the abstract: This paper describes a joint biometric-cryptographic authentication system for mobile e-government transactions. The system can be used to verify, prove,Read… Read more »
Originally posted on OSRIN.NET, 2/1/10 With several national gov20 plans now published I thought it would be worthwhile jotting down some reminders of the work that is still ahead if these plans are to be realized. Many of the items listed below represent opportunity for gov20 programmes, a couple are just unfinished items that neverRead… Read more »