A little more than a year ago, the Federal Web Managers Council issued a ground-breaking white paper entitled, “Putting Citizens First: Transforming Online Government.” Yes, I’ve referenced it many times. But as we begin a new calendar year, it’s a great time to take a fresh look at those 6 terrific Customer Service Standards thatRead… Read more »
My government 2.0 worlds just collided this morning. I participated in the Transportation Research Board’s Annual Meeting yesterday and am now at the Open Government Directive Workshop Series. One of the presenters at the OGD event was Adam Schlicht of DOT, who highlighted DOT’s Second Life island called “Transportation Nation.” I found one of hisRead… Read more »
GovLoop and Code for America are pleased to announce the winner of the CityCamp Challenge! And the Top 4 vote-getters are: * City Sourced (1,146 votes) – Muni Rep – Being finalized * SeeClickFix (1,061 votes) – Muni Rep – Rob Smuts, New Haven, Connecticut * GraffitiTracker (359 votes) – Muni Rep – John Ewing,Read… Read more »
I read a great post on GovLoop by Steve Radick. In the post, he mentioned how important it is to not only take care of your own blog, but visit and comment on other people’s blogs. As I commented on his post, this reminded me of the Bible Verse a Day programs and thought wouldn’tRead… Read more »
As many of you know I had my 2010 Social Media and CRM Planning Survey open until the end of the day yesterday. As promised, I wanted to share the results of the survey. Here is my summary: •148 people responded to the survey. The sample set is small but provides another data point forRead… Read more »
Putting Stickers on Your Computers So I just created GovLoop stickers for your laptop. I’ve noticed it’s really common elsewhere but I haven’t seen it in government. And honestly it’s probably not allowed. Most government-issued or corporate-issued is treated like their property and you have no control. Everything is locked down and no personalization isRead… Read more »
(Previously posted to my private blog: A Minute with Mei.) Anonymous; do you remember Anonymous? This was the name of the commentor to many a posted article. Anonymous. Anonymous has been seen less and less. Just a few short years ago, we were not recognized on the Internet. The Internet was this vast playground whereRead… Read more »
This is a crosspost of http://dotgov.com. Author: Jim Thatcher I am looking for a surprise. It would be so gratifying to open up a government web site, any government website, and be impressed with its accessibility. The New York City site isn’t that site. In fact, the accessibility of the New York City site isRead… Read more »
This is a re-post of a blog I wrote over on the FutureGov site yesterday Without realising, I seem to be a man of New Years resolutions. When it comes to big decisions and turning my thinking into action, January appears to be a big month for me looking back. Two years ago this month,Read… Read more »
Knowledge sharing is an activity through which knowledge (i.e. information, skills, or expertise) is exchanged among people, friends, co-workers, or members of a family, a community (e.g. Wikipedia) or an organization. Organizations have recognized that knowledge is a valuable asset for competitive advantages. Knowledge sharing activities are generally supported by knowledge management systems. However, technologyRead… Read more »