Tech

What social technologies mean for public services

This is a reposting of a piece I wrote for NESTA’s Social by Social report with both my FutureGov and Enabled by Design hats on, launched at the recent Reboot Britain event. I co-founded Enabled by design with Denise Stephens back in April 2008 following the first Social Innovation Camp with the intention of challengingRead… Read more »

What if it works? ⎯ Vision Meets the Challenges of Gov 2.0.

One of the key fears inhibiting government adoption of Gov 2.0 strategies is simple: What if it works? We have to answer this question honestly. Otherwise Gov 2.0 will fail because it will be neither credible nor trusted by citizens or the agencies asked to implement Gov 2.0 practices. Vision forward What does a GovRead… Read more »

Help revise federal policy about agencies using cookies

If you’re in the web world, you’re probably familiar with cookies – those small files sites drop on your computer for various purposes. They can create privacy problems, so persistent cookies have been effectively banned for 9 years. But persistent cookies can also allow us to create excellent customer service and personalization. Now the ObamaRead… Read more »

Some social media resources and a challenge/opportunity.

First, go read this critique of the recent Open Government & Innovations conference. I see this sort of thing regularly: people who have high hopes that aren’t met. As someone who enjoys teaching and leading, it’s hard to watch people who want to move out get frustrated. After reading her post and the comments, IRead… Read more »

New here – what to do?

I am just discovering this, and after dipping into the Knowledge Management pool, finding that there is TONS more information, and tools to manage it, then I ever thought! Currently working on 6 of our “units” merging into 3, and tracking the moving parts. Using SharePoint, eKM, and other tools to get the work/word shared,Read… Read more »

Want to Appreciate Twitter? Live Tweet a Social Media Conference

By now, it’s a cliché that Twitter has real-world value. Yet if you really want to appreciate both the usefulness and hipness of microblogging, try participating in a social media conference where live Tweeting is not only encouraged, the Tweets also are displayed on JumboTrons flanking the on-stage speaker. Such was the case earlier thisRead… Read more »