Paul McCartney, Tommy Lee, Kurt Cobain, Mick Jagger. Regardless of our reasons, most of us idolize different rock stars. What if you could work with your favorite rock star? Better yet, what if your favorite rock star was the reason behind your industry’s success? Well, in the public innovation field, Chief Information Officers are theRead… Read more »
Visual. Audio. Kinesthetic. What type of learner are you? We each have different wiring in our brains, so why assume that we all learn the same way? With traditional learning strategies, a generalized model tends to be applied to large groups of people, but this doesn’t always yield homogenous results in terms of comprehending theRead… Read more »
Improving the U.S. federal customer experience (CX) is crucial to our nation’s long-term security. I’m not exaggerating. Improving federal CX is about far more than just boosting an agency’s ranking on the American Customer Satisfaction Index (ACSI) or raising a Net Promoter Score. It’s even about more than influencing the success or failure of major policies –Read… Read more »
Eventually everything connects – people, ideas, objects. The quality of the connections is the key to quality, per se. – Charles Eames A new paradigm – the shared economy – has emerged and reshaped business practices, governments and our private lives. This shared economy has affected society in dozens of ways: We share bikes, cars,Read… Read more »
“We reduce their costs and improve their performance” – Tom Ruff At the end of the day, state and local budgets are shrinking – but demand and expectations for government services are going up. So how can state and local IT offices keep up? In GovLoop’s new guide, From the State House to the County ClerkRead… Read more »
Cloud, mobility, the Internet of Things – these transformative technologies mandate government agencies rethink their IT strategies. Now, more than ever before, the federal government needs to rapidly deploy innovative capabilities to support a more connected and automated environment. A growing number of connections and a steadily rising influx of data to manage are creatingRead… Read more »
Senator Tom Coburn is retiring in a few weeks, but he leaves behind a legislative legacy of attempting to create more coherency and transparency about what the federal government does. Senator Coburn has long campaigned against the seeming incomprehensibility of the federal government’s many programs. He sponsored two pieces of legislation in 2010 to addressRead… Read more »
Attention deficit hyperactivity disorder is now the most prevalent psychiatric illness of young people in America, affecting 11 percent of them at some point between the ages of 4 and 17…. you may wonder whether something that affects so many people can really be a disease. – Richard A. Friedman, “A Natural Fix for ADHD,” The NewRead… Read more »
The majority of households in the United States today own some type of PC, which is used for a wide range of activities, such as gaming, graphic design, sorting photos and music, paying bills, and simply browsing the Internet. However, a PC also often allows hackers to gain a direct line into your life andRead… Read more »
With midterm elections around the corner, candy and trick-or-treating aren’t the only things on the mind. People are also thinking about voting. For everyday citizens, this constitutes mulling over candidates and political parties. For state administrators, however, this involves reviewing and certifying that voting and registration systems are adequately set in place. Shortly after theRead… Read more »