Tech

10 Elements of Proper Data Management

In today’s world, data powers economic growth, enables the shared economy, creates new kinds of social interactions and delivers valuable business intelligence to organizations – all while driving increased productivity and efficiency. Analysis of data presents the opportunity to tackle some of the most challenging issues facing our society. It’s data that helps us understandRead… Read more »

Open Challenge Buenos Aires

With every day that goes by, there are more and more situations for which governments turn to citizens looking for ideas, projects and engagement for the planning of the city or country we live in. In the last years from the Buenos Aires City Government we organized different idea, apps, projects contests, with the goal of stimulatingRead… Read more »

Mobile Apps: The New Security Breach

Imagine a bright red Lamborghini parked outside of your front door and a sign right next to it screaming “FREE!” Initial reaction….Score! Secondary reaction……What’s the catch? With a little bit of healthy skepticism, you might reach the conclusion that the new gift may come with a hidden price tag. Because of the high market purchaseRead… Read more »

Build a Strong Analytics Foundation at Your Agency

Imagine creating twice the amount of data of the entire printed collection of the Library Congress – every single day. That’s 19 terabytes of information – and it’s the amount that the National Oceanic and Atmospheric Agency (NOAA) collects and produces every 24 hours. With so much data at the agency’s disposal, they have anRead… Read more »

Find a Simple Problem – and Fix It

There are a lot of problems out there that need fixing. Some are big, and complicated. Others are quite small, and simple. Why not try picking one of the small and simple ones, and fix it? Back in 2007, I started a new job in local government. I was a risk manager! I hadn’t beenRead… Read more »

Using Knowledge Centered Support (KCS) to Provide Better Customer Service

WEBINAR: SERVICE CLOUD – UNDERSTANDING KNOWLEDGE MANAGEMENT One of the things most of us have experienced is the “newbie” customer service rep. Stuttering, sputtering and robotically reading from a script the rep stumbles through a time sucking call that inevitably ends with you getting disconnected en route to tier two support. Whether it’s calling aRead… Read more »

Beyond Compliance, Beyond Reports: Data for Action

A week ago the famous Napa region was shaken by a 6.0 scale earthquake resulting in serious damage to buildings, injuries and disruptions in services to a large area. This is something residents in the Bay Area have come to expect and we are all waiting for the next “big one”, overdue in most expertsRead… Read more »

CIOs in the Age of Disruptions

On GovLoop Insights’ DorobekINSIDER: “Can you hear me now?” You probably remember those Verizon Wireless commercials with the Verizon rep walking across the United States making sure the connection was intact. As annoying as the commercials were, they did drive home a point, cell service is everywhere. But here’s the thing, in many parts ofRead… Read more »

Solving Public Problems With Technology

I haven’t blogged in some time, but I wanted to make you aware of a course being offered by GovLab Academy – details below. ———————————————- GovLab Academy’s new course can help you solve problems that matter. Are you passionate about civic tech? Are you… Working in government with an innovative project you want to bringRead… Read more »