There are a lot of problems out there that need fixing. Some are big, and complicated. Others are quite small, and simple. Why not try picking one of the small and simple ones, and fix it? Back in 2007, I started a new job in local government. I was a risk manager! I hadn’t beenRead… Read more »
WEBINAR: SERVICE CLOUD – UNDERSTANDING KNOWLEDGE MANAGEMENT One of the things most of us have experienced is the “newbie” customer service rep. Stuttering, sputtering and robotically reading from a script the rep stumbles through a time sucking call that inevitably ends with you getting disconnected en route to tier two support. Whether it’s calling aRead… Read more »
Interested in learning more about open data? If you’re in the D.C. area, register for our free open data training on September 16th. We’ll have speakers from Commerce, GSA, DoT and more, who will tell you the most important things you need to know about open data at your agency. For years, data advocates haveRead… Read more »
A week ago the famous Napa region was shaken by a 6.0 scale earthquake resulting in serious damage to buildings, injuries and disruptions in services to a large area. This is something residents in the Bay Area have come to expect and we are all waiting for the next “big one”, overdue in most expertsRead… Read more »
On GovLoop Insights’ DorobekINSIDER: “Can you hear me now?” You probably remember those Verizon Wireless commercials with the Verizon rep walking across the United States making sure the connection was intact. As annoying as the commercials were, they did drive home a point, cell service is everywhere. But here’s the thing, in many parts ofRead… Read more »
I haven’t blogged in some time, but I wanted to make you aware of a course being offered by GovLab Academy – details below. ———————————————- GovLab Academy’s new course can help you solve problems that matter. Are you passionate about civic tech? Are you… Working in government with an innovative project you want to bringRead… Read more »
A coffee, a run, meditation…. We all need one thing to get our brains working early in the morning. For me, it’s a long, scalding hot shower. But as a native of California, which is experiencing one of the most severe droughts in the state’s history, my long morning shower is a thing of theRead… Read more »
Every year Arkansas Chief Technology Officer, Claire Bailey and her team, create an IT strategic plan. It’s sort of like the wish list kids leave in their stockings for Santa Claus. It contains all the priorities and initiatives the state wants to tackle in the upcoming year and where they are going to need help.Read… Read more »
As IT administrators and chief information officers, you face a particular challenge: facilitate the ability for your agency to work remotely, while reducing costs, protecting your data and assuring compliance. Your employees need flexibility in the way they work, as well as the ability to connect to resources anywhere, anytime. Thanks to advances in technology,Read… Read more »
On GovLoop Insights’ DorobekINSIDER: For years the IT community has been building walls and digging moats to keep out cyber attacks. Now the focus has changed. Rather than zero-in on outside invaders, security experts have set their sights on internal vulnerability. We take a look at the new approach with Force 3’s Greg Kushto. Read… Read more »