Let’s go through your typical workday. You wake up early, probably to your alarm clock or coffee maker. Maybe you catch up on news by scanning sites and blogs online or on your smartphone during your commute. If you drive, you might use certain apps like Waze to navigate through traffic. When at work youRead… Read more »
The second week of June is Email Week. To pay respect to my former “you’ve got mail” addiction, I’m focusing this week’s blog on email. I need to provide this caveat, any similarity to real person or real events is coincidental and for educational purposes only. Let’s begin. Imagine you are the sole survivor, theRead… Read more »
There is an incredible movement happening right now in civic engagement. Digital platforms are transforming the relationship between citizens and their governments. To borrow an analogy from former Minneapolis mayor, R. T. Rybak, digital technology is shifting the role of government in citizens’ lives from a one-way broadcast experience to that of government as aRead… Read more »
Keynote panel of C-level executives at PegaWorld 2014. FBI CFO Richard Haley (2nd from right). Criminals (and auditors) beware: the Federal Bureau of Investigation (FBI) is transforming itself to be even more effective in the field — and cost-effective at home. “We’re a 106 year old organization,” said FBI Chief Financial Officer Richard Haley. “AnRead… Read more »
How do you get in on the ground floor of big data? Programming? Statistics? Research experience? Last week I questioned the idea of leaving behind our traditional models of data analysis in favor of big data. Much like being the last kid in your grade school class to get the famed New Kids on theRead… Read more »
Drones. The word sends shivers down the spines of some Americans, but these remotely piloted aircraft are poised to make huge inroads in the national airspace. “Despite the fact that most people link unmanned aircraft systems with intelligence agencies and the military, the federal government’s drones user base extends well beyond spies and soldiers, reportsRead… Read more »
Cities depend on the local government to keep crime at bay. But Life Run Well magazine reports, “Little Rock, AR, was inundated with complaints from residents about nuisance problems—primarily code enforcement and minor crime issues. In 2004, under the leadership of City Manager Bruce Moore, the city responded to this problem with the Criminal AbatementRead… Read more »
In this series of posts about feedback so far I have been talking about some external digital services. What about internal services? Surely you want some feedback on those as well? What kind of internal digital services could be relevant? Well, intranets jump to mind. So does your intranet allow colleagues to leave feedback onRead… Read more »
Too frequently, small government agencies are stifled by budget cuts, lack of funding, and the fear of being stonewalled by a higher branch. Congress and the Executive branch want these agencies (and the nation) to succeed, but sometimes unforeseen challenges prevent them from achieving maximum success. Too frequently, employees at an organization are stifled byRead… Read more »
As state governments move toward total financial transparency, there is at least one place to look for information on how the states are doing in providing constituents with data on where money is being spent and what results are being achieved with the investment. Earlier blog posts have elaborated on the current ‘shortcomings’ of stateRead… Read more »