The goal of social media is to turn customers into a volunteer marketing army. –Jay Baer Just a few years ago social media was seen as an adolescent playground. Selfies, Facebook pokes, and pointless status updates created what seemed to be a cesspool of millennial playtime. Times have changed. If you don’t have an ongoingRead… Read more »
The biggest brands in the world have one thing in common – they understand the value of customer service and have found unique ways to make it a core part of their business. How can we do the same in local government? Let’s learn from the top brands we’ve picked out. “Everyone should work inRead… Read more »
Okay, it’s time to pay the monthly service bills. Water? Check. Power? Check. Cloud computing? Check. The cloud is fundamentally changing our relationship to IT, transforming what used to be characterized by the purchase of expensive hardware and software to a utility-type model of pay-as-you-go consumption. This change is taking place at home – weRead… Read more »
GovLoop’s recent guide, How Cloud is Reinventing Government, explores the how cloud is helping agencies unlock innovation and improve service delivery. The report includes four government case studies, best practices and insights from industry leaders. Below is an excerpt from our guide. Read the full report here. Cloud computing is offering government new ways toRead… Read more »
I’m out in San Diego this week covering Esri’s annual User conference. I’ve got a few more posts coming out this week, but here is a quick post on the need to know information from the Plenary session. My Top 10 Take-Aways from GIS Plenary Session GIS continues to touch nearly every vertical of society,Read… Read more »
This week Esri is challenging GIS professionals to be architects of our future This week Esri, the global leader in GIS software, is hosting their 35th Users Conference in San Diego. Over 16,000 GIS professionals have come to the annual event to share best practices, case studies and share knowledge to help reach the fullRead… Read more »
Esri UC featured dozens of case studies on GIS, but the City of Rancho Cucamonga was one of the highlights. One of the best stories of the Esri Plenary Session comes from the city of Rancho Cucamonga. Rancho Cucamonga is suburb of San Bernardino County, California, which has a population of about 165,000. To meetRead… Read more »
Technological convergence of legacy and real-time data communications are quickly shaping emergency call taking and the role of Public Safety Answering Points (PSAPs) nation-wide. The result of current Emergency 9-1-1 (E9-1-1) trends, including technological progression, PSAP consolidation, and regional networks, is not only the evolution of the emergency response landscape, but the entire public safetyRead… Read more »
Government needs to become more agile and efficient in the way it combats cyberthreats. Explore our latest guide on the Continuous Diagnostic and Mitigation (CDM) program to learn how. In our latest GovLoop Guide, we highlighted the benefits, challenges and future outlook for the Continuous Diagnostic and Mitigation Program (CDM). Be sure to view ourRead… Read more »
Today, cloud computing offers government the opportunity to re-imagine how services are delivered. But a word to the wise: not all cloud platforms are created equal. Cloud solutions depend on both solving the right organizational problems and selecting the right kind of cloud offering. By doing so, you can enable your agency to fundamentally changeRead… Read more »