The New York Times calls them a “soaring, slightly scary virtual currency.” NPR described the phenomenon as “a lot like cash- for the online universe. It doesn’t actually exist in the physical world.” New Economic Perspectives mentioned many dismiss this emerging technology as “a Ponzi scheme.” If you have not guessed by now, we areRead… Read more »
Government agencies are ditching their old habits and implementing new service desk software in hopes of more cost effective solutions to consolidate and optimize their help desk. The Department of Developmental Disabilities (DODD) based in Ohio, “The Buckeye State” was established to maintain applications for roughly 2,000 employees and provide customer support for over 10,000Read… Read more »
In our most recent blog post, we shared how much money federal agencies and taxpayers save by using GSA’s Networx program. And while it’s a significant amount of money, there’s more to the savings story. Across government we are challenged with constrained budgets and acquisition resources while simultaneously focused on improving procurement and ultimately deliveringRead… Read more »
Crime prevention and awareness techniques are changing and data, analytics and use of technology is making a difference. While law enforcement departments continue to face issues related to data – ranging from working with outdated information, inability to share data across departments, and difficulty in collapsing data for analysis – a new trend is emergingRead… Read more »
Teenagers are fairly notorious for making poor decisions. With the power of Facebook, I have many opportunities to look back at the outfits I wore as a teenager and cringe. However, your teenage years can also be the beginning of the passions and interests that guide your career. I became interested in government through participationRead… Read more »
Summary: This post offers high-level guidance for organizations looking to acquire and implement a social software solution to facilitate communication and collaboration in a secure environment via a private digital network (e.g., an enterprise 2.0 or social business platform, a social intranet, a digital community). It provides considerations for getting started, selecting a social softwareRead… Read more »
The end of the year means two things: setting unrealistic New Year’s resolutions and endless retrospectives. While we can’t force you to put down the cake and pick up a carrot, we can help you do your job better by highlighting some of the biggest and best innovations to come out of government in theRead… Read more »
The winds were strong across the Atlantic this morning. The plane I was due to meet at Heathrow was due at 7.50 but expected about 40 minutes sooner. So an earlier start than planned got me to Terminal 5 at 7.45, which with a bit of luck would be about right to meet somebody workingRead… Read more »
This article was originally written for the SLCC‘s ‘Clerk’ magazine. It’s almost impossible to turn on the television or open a newspaper these days without seeing reference to online networks such as Facebook, Twitter and YouTube. The impact of these technologies in the last decade has been huge, transforming the way people communicate, work andRead… Read more »
Triggered by a range of experiences recently I thought I would reflect on my learning journey. So over the last few weeks I’ve been dipping in and out of my blog posts from the last 5 years and thinking about how things have or haven’t changed or even if some of the things that IRead… Read more »