I’ve talked a couple times about different tools that I use including Powtoon. Last night I was pulling together a Powtoon trying to capture the story of why I think there should be a premium put on decision making, particularly within the federal space as we go into these more austere budget times. Every littleRead… Read more »
(August 28, 2013) This post addresses the social media ROI (return on investment) question, focusing in particular on whether we’re making progress in terms of the challenges put forth by organizational leaders and other experienced professionals who have been resisting increased digital engagement. Playing off the ROI acronym, it provides alternatives for interpreting the ROIRead… Read more »
Martha Dorris has been a driving force behind the use of technology to help citizens more easily and quickly obtain government services and information, whether the contact comes through a website, email, telephone call or social media. At GSA, she created the agency’s two federal Web platforms — USA.gov and its Spanish-language counterpart, GobiernoUSA.gov. InRead… Read more »
During a recent road trip, I was shocked that a roadside produce stand took credit cards simply by using an app on the farmer’s iPhone. If a vegetable kiosk can do better business with mobile, surely your agency can too. To learn how, join GovLoop and a great line-up of government thought leaders on Tuesday,Read… Read more »
***Hear author Bill Eggers keynote our Government Innovators Virtual Summit on 9/10 – free RSVP **** Over the long weekend, I read Bill Eggers’ latest “The Solution Revolution: How Business, Government, and Social Enterprises are Teaming Up to Solve the World’s Largest Problems.” Bill is one of the top thought-leaders in the government space soRead… Read more »
To step up your cyber security strategy, join GovLoop and a great line-up of government thought leaders on Tuesday, September 10th for the 2nd annual Government Innovators Virtual Summit. The summit lasts from 11am to 4pm, and there will be a special session focused on cyber security from 1pm-2pm. RSVP and see the full scheduleRead… Read more »
This post originally appeared in Ragan’s PR Daily. One of the world’s most connected men, Baratunde Thurston, recently took a month-long digital detox, chronicled in the July/August issue of Fast Company. Thurston had grown increasingly exhausted with trying to keep up with all the Tweets, photos, status updates, check-ins, chats, and texts. He realized hisRead… Read more »
Is your agency’s mission at risk because critical meetings and conferences are being cancelled or drastically reduced due to travel budget cuts and conference approval restrictions? Don’t give up on your important meetings and conferences. Take this 6-week Government Virtual Events Producer (GVEP) certificate program and you’ll quickly build the skills your agency needs toRead… Read more »
***Want more tips on customer service? Join us at the Data-Driven Citizen Engagement session next Tuesday, 9/10 at our GovLoop Virtual Innovators Summit – free rsvp**** There are some remarkable apps in the private sector changing the way customer service is being delivered. You can order a pizza from your phone, track delivery progress, payRead… Read more »
Which comes first, jobs or space? Most people think economic development is foremost about jobs—but employers need space before they can offer jobs. This chicken-and-egg dynamic has many communities re-examining the relationship between economic development and commercial property. Here are three powerful reasons for economic development pros to make commercial real estate a bigger priority:Read… Read more »