Delivering Better Services With Complex Tech
New technology helps agencies deliver better customer service and improve their operations. All that advancement, though, comes at a cost: It makes things more complex.
Tech
The Global Semiconductor Shortage: An Education in Resilience
Semiconductor supply chain shortages demonstrate how one small thing can be a single point of failure that negatively impacts an entire organization — but we should not accept such risks.
Supercede Your Standard Security Measures
This article explores a few best practices for kick-starting zero-trust cloud security in your organization.
4 Steps to Fill the Digital Skills Gap at Your Agency
The half-life of tech skills is shrinking. And that means skills gaps are growing at an exponential rate.
Videoconferencing for Long-Term Hybrid Work
With effective long-term software, hardware and policies in place, organizations can thrive in the hybrid-optimized future.
Creating a Data-Driven Culture to Support AI and Machine Learning
More attention is being given to how data can solve challenges around digital services. Artificial intelligence and machine learning are powerful tools that can help.
Hybrid Work Is Here to Stay
Government agencies have been on a technological journey, and largely to accommodate a burgeoning hybrid workforce.
How to Develop Digital Services for the Next Big Change
It is somewhat a paradox that state and local governments are expected to be more transparent and more secure than ever before.
When Moving Services to the Cloud, Think Data First
If your data’s a mess when you move it to the cloud, all you get is a cloud-based mess.
What Your Agency May Be Overlooking in Its Cybersecurity
Protocols such as zero trust and identity management aren’t new in the world of cybersecurity. What’s new, and driving urgency, is the cyber threat landscape.