Panelists: Andreas Addison, Civic Innovator, City of Richmond (moderator) Philip Ashlock, Civic Agency Thomas Houston, Fuse Corps Fellow, City of Richmond Dan Hoffman, Chief Innovation Officer, Montgomery County Marina Martin, Presidential Innovation Fellow Earlier in the day, Andreas Addison likened creating innovation in government to herding cats. At his breakout session “Creating Innovation in Government,”Read… Read more »
For many people, the mere thought of going to the doctor summons images of long lines, impatient receptionists and complicated insurance billing systems. But the introduction of technology into the healthcare arena may diminish or eliminate these troubling scenes that confront us all too often at the doctor’s office. Many patients envision a healthcare systemRead… Read more »
Private sector customers have become accustomed to responsive, reactive and responsible customer service interactions. Companies who have embraced a customer-centered business model have witnessed benefits to their bottom line, building a loyal fan base and attaining a corner of their respective markets. For example, Zappos customer service is legendary and continues to propel the company’sRead… Read more »
Our second lightening speaker was Dr. Jeleen Brisco, Department of Agriculture. Her presentation was called: It Takes a Village to Save the Ark: Experiences in Government and Zoo Collaboration for All-Hazards Emergency Preparedness by Dr. Jeleen Briscoe. Dr. Jeleen Briscoe’s abstract for the presentation can be found below: Zoos and aquariums provide the public up-close-and-personalRead… Read more »
Windows XP’s days are numbered. Microsoft will be terminating all support for the operating system, as well as support for Microsoft Word 2003, on April 8, 2014. This includes all security updates and fixes, leaving those with Windows XP vulnerable to security threats. Many organizations are now faced with the task of migrating to aRead… Read more »
Maybe I have a warped sense of humor but I loved this story. Several City council members from around the state traveled to the State Capital to attend a special economic summit sponsored by the Governor’s office. On the last night of the summit six City Councils attending – and who had just met atRead… Read more »
“By using the Federal Acquisition Service, the government could procure contracts up to 50% faster,” said Tom Sharpe. Sharpe was appointed Commissioner for the General Services Administration’s Federal Acquisition Service five months ago. He was a panelist at an AFFIRM luncheon moderated by GovLoop’s Chris Dorobek. Sharpe told Chris that last year the government obligatedRead… Read more »
Providing an exceptional customer service experience is a key element of running any organization, from large corporations to non-profits to government agencies. Government agencies have to deal with issues raised by the public every day and be able to respond to constituents in an efficient manner. While seemingly a straightforward task, customer relations is aRead… Read more »
The Denovati Group’s primary objective is to help individuals and organizations improve their efficiency and effectiveness at leveraging social and digital technologies. To continue to maximize the value we provide through our products and services (most of which are free), we have created a 10-question survey that asks folks to identify the biggest Digital EraRead… Read more »
Last week’s Esri International Users’ Conference was one of the happiest and most energetic software conferences ever. And why shouldn’t it be? The breadth of GIS usage, especially for government, has grown, and the variety of ways to use GIS and the opportunity provided by Esri’s ArcGIS Online will bring another wave of growth. FromRead… Read more »