Aim for the “X”
Agencies often suffer from low approval ratings, lower than the private sector. So how can even behemoth agencies reinvent themselves? Paying more attention to experience management (XM) is a great start.
Tech
How to Overcome Workday Burnout
There are many ways to overwhelm employees: budget and staffing shortfalls, hastily sketched out ideas, too much technology. But there are ways to help people avoid burnout and do well with what they have.
Tips for Collaborating in a Hybrid World
There are many ways to describe hybrid work’s transformative impact on society, but they mean the same thing: People have more work flexibility than they used to. Here are expert tips for collaborating in a hybrid environment.
Government Websites Need a Green Standard
Here are three things you can do to be more digitally sustainable this Earth day, and every day.
Report: Malicious Actors Eye Vulnerabilities in Industrial Tech
For all of the industrial community’s achievements, its cybersecurity problems could significantly impact daily life in the U.S. A new report evaluates the trouble.
Videoconferencing: Modernizing How Employees Connect and Collaborate
At the intersection of all types of reforms we cover — people, technology, innovations and budgets — lies one that has reimagined what it means to communicate: videoconferencing.
Simple Design Strategies for Improving Constituent Experiences With State and Local Agencies
Agency decision makers and frontline workers should work to improve online constituent experiences. Here are tips for enhancing those interactions.
How to Design for Customers in the Open
“It’s also important to recognize that customer experience isn’t just an IT problem. It has to be much more than dumping it on the IT team to ‘fix the website.’”
Avoiding Ransomware Horror Stories
Here are three ways agencies can prepare for and avoid ransomware attacks disrupting their product and service delivery to constituents.
The Federal Plan to Improve Customer Experience
Government officials often talk broadly about improving customer experiences, but the Biden administration has unveiled an executive order (EO) that offers a detailed vision of what that means.