Videoconferencing: Modernizing How Employees Connect and Collaborate
At the intersection of all types of reforms we cover — people, technology, innovations and budgets — lies one that has reimagined what it means to communicate: videoconferencing.
At the intersection of all types of reforms we cover — people, technology, innovations and budgets — lies one that has reimagined what it means to communicate: videoconferencing.
Agency decision makers and frontline workers should work to improve online constituent experiences. Here are tips for enhancing those interactions.
“It’s also important to recognize that customer experience isn’t just an IT problem. It has to be much more than dumping it on the IT team to ‘fix the website.’”
Here are three ways agencies can prepare for and avoid ransomware attacks disrupting their product and service delivery to constituents.
Government officials often talk broadly about improving customer experiences, but the Biden administration has unveiled an executive order (EO) that offers a detailed vision of what that means.
Treasury guidelines for spending funds provide recipients with “broad flexibility to decide how best to use this funding to meet the needs of their communities.” Learn the two most likely sources for paying for technology.
Several factors are driving the shift to a dedicated, secure collaboration platform that centralizes multiple communication channels.
Government leaders can follow these eight steps to better use data to turn ideas into policy into solutions.
Government users and service providers share the feeling that if we can figure out how to make something simple once, we can do it again, for all types of services. Self-service is a good first step.
Here is how agencies can quickly comprehend and implement massive changes such as enhancing their cybersecurity practices and procedures agencywide.