GovLoop is proud to announce our latest resource, The GovLoop Research Report: Re-Imagining Customer Service in Government. In this report, we interviewed 11 government employees and conducted an online survey of 138 government employees from our GovLoop community. Customer service is a core function of government. With government customers having heightened expectations of the levelRead… Read more »
Citizen feedback is essential to a healthy democracy. But holding in-person meetings can be expensive, time-consuming, and often don’t capture representative feedback. For many residents — such as those who work hours other than 9-to-5 — the two+ hours required to attend a community meeting in person can be a significant barrier to participation. AfterRead… Read more »
Today on the DorobekINSIDER BYOD — bring your own device. It is something that could be possible, but there are issues. We’ll talk to somebody who is actually doing it, Kimberly Hatcher at EEOC. Click here for the full post. There are challenges facing federal agencies, but there are many challenges facing cities and countiesRead… Read more »
Technology can help agencies make great strides increasing productivity and in cutting costs – but it can also be very expensive. The Equal Employment Opportunity Commission is quickly discovering how to leverage new policies amid budget cuts. This past year, the IT budget for the EEOC was reduced about 15%. The Commission had to lookRead… Read more »
A press release on Cisco’s website identifies that top websites, internet service providers and networking manufacturers have all committed to permanently enable IPv6 for their products by June 6, 2012. The event has been organized by Internet Society, the mission of Internet Society is to promote the open development, evolution, and use of the InternetRead… Read more »
IBM Center for the Business of Government recently issued a report that provides some very interesting social media insights for federal agencies: which agencies have the highest Klout rankings. If you are not familiar with Klout, it essentially measures your overall social media influence. For example, when you create content or engage through social networks,Read… Read more »
Problem: Limited glass recycling options in New Orleans Engagement: 169 Neighbors posted on Neighborland that they “want the ability to recycle glass in New Orleans.” Solution: Local business, Phoenix Recycling, discussed this desire on Neighborland and launched a program to collect local glass to use for construction projects. In my very biased assessment (I workRead… Read more »
Just because you have a bunch of great ideas it does not mean you can sit back in a chair and kick up your feet. Selling ideas is the biggest and most difficult role of the Chief Innovation Officer. It requires knowing the right people, understanding the politics of an organization and understanding what itRead… Read more »
Mikko Hypponen has a mea culpa about Flame that is worth reading. The F-Secure chief believes that antivirus companies, including his own, failed to detect Flame and that this failure has broader implications: The truth is, consumer-grade antivirus products can’t protect against targeted malware created by well-resourced nation-states with bulging budgets. They can protect youRead… Read more »
The city of Stockton, California is in dire fiscal straits, as recently evidenced by Wells Fargo’s impending repossession of a property purchased by the city in 2007. The property is partly housed by Stockton’s IT department. A San Joaquin County Superior Court judge ruled that Wells Fargo can move forward with repossession the property afterRead… Read more »