Making it Personal: Digitizing Government Services
As government moves forward with AI, agencies can bring these types of commercial best practices to citizens to improve the customer experience.
Tech
Creating User-Friendly Gov Websites Just Got Easier
A collaborative team of government engineers, designers, and content specialists launched the second iteration of a system earlier this month to help federal agencies create better digital experiences for users.
How to Meet CDM Requirements with SDSN
The fluidity of a multi-cloud model makes it challenging for agencies to defend against cyberthreats, on top of satisfying the requirements of the Continuous Diagnostics and Mitigation (CDM) Program and other federal benchmarks, a Software-Defined Secure Network (SDSN) can help.
The Challenges and Potential Dangers of Drones
Every new technology comes with the possibility of being used for undesirable or dangerous purposes. The future of drones will require a balance between enabling drones for good, countering drones for bad and a comprehensive air traffic management system that encompasses manned and unmanned aircraft.
Changing the Government IT Game With Self-Service Portals
Self-service may not be the norm in government yet, but it is becoming the expectation. With the increasing desire to “do it yourself,” a self-service portal is essential.
Energy Department Should Do More to Update Legacy IT Infrastructure, According to OIG Audit
Sometimes agencies lack the time or resources to fully phase out legacy IT systems. According to a March 27 audit from the Energy Department (DoE) Office of Inspector General (OIG), DoE was one of those agencies.
The Impact of Drones on Public Safety — and Why They’re Here to Stay
Drones are enhancing the safety and effectiveness of operations of our public safety agencies and are here to stay.
Why We Should Take a Historical—not Hysterical—view of Automation in the Workplace
The sooner organizations embrace change and ready their staff for adoption, the sooner they can realize AI’s benefits. So, what’s the hold-up? In a word, culture. Changing the underlying principles of an organization takes time and serious effort.
How Santa Clara County Used E-Signatures to Cut Costs and Improve CX
To unlock employee productivity and discover cost savings, Santa Clara County turned to e-signatures. Dunkin’s staff conducted a study on the savings Santa Clara County accrued by establishing digital workflows, and the results were “mindboggling.”
How a Software-Defined Secure Network Stops Perimeter Dissipation
Organizations that have multiple clouds have larger, more complex networks with larger attack surfaces that need defending from cyberthreats.