This post has been updated to highlight the role of GSA’s Web Manager University. Starting February 7, I’ll be leading a 12-week social media in government course that aims to help new and aspiring social media practitioners understand the strategy and tools that will help the succeed in their roles. The class is being offeredRead… Read more »
I spent the better part of the past two years talking to local government officials about Facebook plans for their governments or the public office they held. More than once, I was asked “I have a Facebook page, why isn’t it working?” Well, that depends on how you want it to work. What are youRead… Read more »
Deltek Analyst Kristin Howe reports. Correctional facilities are among the most heavily guarded and secure locations in the county. This strong level of security is achieved both through increased manpower and vast technological networks designed to allow only certain people into specific areas of a facility, while simultaneously tracking the locations of every person inRead… Read more »
Original appearance on opensource.com. Joining the open source (and CityCamp) movement has been one of the best experiences of my life. I’ve been involved with open source for over a decade, but I never got involved in a community project in any significant way–until I found CityCamp. I haven’t submitted a single line of code,Read… Read more »
Controlling an organization is difficult. The larger the organization, the more complex is the process of control. We don’t think about it too much, but what we are trying to control are changes that naturally occur. The drivers of changes are many and can be hidden in the layers of the organization. The internal driversRead… Read more »
TriMet (OR) scheduled a Twitter chat with general manager Neil McFarlane to discuss a projected budget shortfall, but the turnout was less than expected. Original post
The Affordable Care Act (ACA) will expand health coverage in the United States by more than 35 million people. This expansion requires states to take a fresh look at eligibility and customer service operations, and develop new business processes for interacting with stakeholders. Existing IT systems are outdated, and under-resourced state agencies are challenged byRead… Read more »
If you have been on GovLoop recently (or even if you haven’t), you have probably noticed a few changes around the site. We appreciated your patience as we rolled out the seven new community pages last week, but the fun doesn’t end there! In addition to the launch of the newly focused GovLoop community pages,Read… Read more »
Pre-field trip: Debate on dress code – Blazers vs. Track Jackets Travel: Muni with clipper card tutorials for the bikers. SF City Hall Wiki trivia: Dome is the fifth largest in the world. Conference room: Freezing, fellows glad they had track jackets. Speakers: Steve Cawa – Chief of Staff to Mayor Lee Jay Nath –Read… Read more »
Town hall meetings, Twitter, hotlines, e-mail… The list of potential lines of communication goes on. There are more open lines of communication between agencies and the citizens they serve than ever before. Since the advent of the Internet, they are constantly evolving, particularly social media, to better serve the public will. But are we betterRead… Read more »