CRM, BPM, KM, ECM. These are the abbreviations of new electronic management or “M” models that have emerged with the growth of the Internet. They relate to the management of traditional business practices ranging from customer relations to knowledge to business assets that are now enabled electronically through the Web and complimentary devices. Their useRead… Read more »
I was in a meeting yesterday where I heard, “Well you’re the only one with skills to do that. The rest of us came up in corporate environments.” Lesson: The skills we develop are appropriate for our current environment. In Reamde, I remember two telling realizations. Zula, the refugee niece, understood that looking good byRead… Read more »
What do you get when you combine experts/thought leaders in the innovative spaces of health communications, a generous helping of research/public health practitioners and a sunny Florida? Why, you get the Digital Health Communications Extravaganza of course! Put together by my friend and colleague Jay Bernhardt (who I’ve interviewed before at a conference he putRead… Read more »
Come join us for our Housewarming & Wikithon on Tuesday, December 20. We moved into our new wiki platformand are hosting a potluck–you bring the content for the Mobile Gov wiki and we’ll it build together. The Housewarming Wikithon is an open-house from 3-5 pm. Come for a minute, come for the entire time, comeRead… Read more »
In 2006 New York City Mayor Michael Bloomberg created the Center for Economic Opportunity (CEO). The purpose of CEO is to implement innovative ways to reduce poverty in New York City. With access to a $100 million innovation fund, CEO has financed 40 targeted performance based initiatives. The CEO operates out of the Mayor’s office,Read… Read more »
The recent New York Times Op-Ed piece, “The Unaddressed Link Between Poverty and Education” laid bare the facts that many of us know all too well, that is, students from disadvantaged households have many more educational challenges that their peers from more socioeconomically affluent households. While economic challenges certainly impact a child’s academic performance, there’sRead… Read more »
Reading Clay Johnson’s response to the White House’s request for input, I came across Roundtable, a new take on building an online environment for “meaningful conversations” currently under development. From their blog: At Roundtable we’re all about empowering meaningful conversations – between thought leaders, between friends, and between curated communities of strangers. There is littleRead… Read more »
Here is an interesting trend that Lee Rainie of the Pew Internet and American Life project discussed in a presentation about the role of Web and New Media in the public sector today. “There are 315.5 million people in the United States and according to the CTIA there are 327.6 million mobile subscriber connections inRead… Read more »
Survey results released in August by the American Red Cross revealed some pretty high expectations for the public in terms of how quickly they expect a response during a disaster. This key finding really stood out: “For those who would post a request for help through social media, 39 percent of those polled online andRead… Read more »
Deltek Analyst Kate Tussey reports. At the end of November, I wrote a blog and an analyst perspective (log-in required) about the draft Medicaid Information Technology Architecture (MITA) 3.0 document that has been released for comment. A large part of MITA rests on the State Self-Assessment (MITA SS-A), which is used to determine a state’sRead… Read more »