I got to thinking the other day..which is a scary concept at times..when I was informed that the E-Gov initiatives in government cost the great taxpayers of this nation millions of dollars a year. Wait, roll that one back: Yup, I said the words 1.) Millions and 2.) Years in that sentence. So, let meRead… Read more »
In its first 15 months, Clipper card usage has grown to 500,000 transactions per weekday, according to the Metropolitan Transportation Commission (CA), but problems with the Bay Area regional farecard persist. Passenger complaints include unyielding turnstiles, overcharging, and out-of-service scanners. Officials from MTC, Bay Area Rapid Transit, San Francisco Muni, and Caltrain downplay the glitches,Read… Read more »
South West Trains (UK) plans to issue BlackBerry devices to more than 850 front-line customer service staff to improve real-time communication with passengers. Train guards, station managers, and platform staff will receive the smart phones. Staff will be able to access service information from the internal Live Departure Board, along with external travel websites. “ThisRead… Read more »
Federal agencies, like private sector companies, must be responsive to customer needs by offering information via mobile applications to serve the needs of the public. Developing public facing mobile applications are important for the same reasons that it is important for agencies to improve communications and public outreach of all kinds. Most federal agencies areRead… Read more »
After launching GovLoop back in June 2008, I realized one of the best ways to keep people posted on the latest conversations was through a newsletter. So I started sending a weekly every Thursday with a few links to blogs, forums, new groups, etc. As more and more of you started joining and sharing, weRead… Read more »
Last August, I wrote a post entitled “Innovation Lab | Who Should Be At The Table” where I laid out some thoughts about the types of people and positions needed to create an environment that fosters and encourages organizational innovation. Today, I am looking at how the evolving communications landscape requires a fresh look atRead… Read more »
All, Let me begin by saying that I enjoy growing within this GovLoop stratosphere. The camaraderie is amazing. Fresh faces continue to sign on daily. Blog posts & discussions are always worthwhile-n-thought provoking. It’s this type of environment that has helped to motivated me to Legendary status in a New York minute. But, I doRead… Read more »
Time to Pull the Plug on Government Web Sites? by Andrea Di Maio | August 11, 2011 | 28 Comments Those who have been following my research since my early days at Gartner may remember my note about the irrelevance of government portals (published in January 2001, login required), as well as my rants onRead… Read more »
Day 29 Automatic Meter Reading Research For about a year we’ve been researching automatic meter read (AMR) systems. Because our neighboring communities to the north and south have also been going through this process, we decided to combine our efforts and collaborate on the research. So as a group we’ve met with several vendors overRead… Read more »
Over the past week I attended a conference called Dreamforce 2011. Dreamforce played host to 45,000 people, all of whom are interested in running applications in the cloud. Since GovDelivery (where I work)has been all about cloud computing for over a decade, they were speaking my language! There were plenty of big name speakers likeRead… Read more »