Tech

Korea set to help Africa with #gov20 opportunity … #Libya is clear opportunity

African eGovernment including Libya The fine folks at FutureGov (not Dom’s FutureGov) wrote today about Korea’s plans to help out the East African Community (EAC) in their search for better government service through leveraging technology. It is good to see this kind of international cooperation and reuniting of the global eGovernment nation. As an executiveRead… Read more »

Fresh Look at IT Program Manager Competencies

In all the hype about new technology, we often forget to talk about what government IT is mostly about – that’s project management. It’s about leading projects to solve problems and it’s pretty tough. Was cool to see OPM deliver the new competency program for IT program managers. The hardest part is defining what makesRead… Read more »

DataBC Hackathon this Saturday – inviting the public.

This Saturday, August 27, 2011 the Province of British Columbia is partnering with the Mozilla Foundation and OpenDataBC to host a open data hackathon. The hackathon will be taking place at Mozilla Labs Vancouver. Their address is: 163 West Hastings Street, suite-200 Vancouver, BC V6B 1H5 (in the very beautiful Flack Building) So three things:Read… Read more »

22 Ideas to Improve Customer Service

The Customer Service series is supported by RightNow Technologies. To learn more on how to use cloud technology to improve customer service, visit the RightNow resource center today. Check out the GovLoop/RightNow Customer Service Hub to get smart on how to be awesome at customer service ——– Yesterday GovLoop held our 1st GovLoop Symposium (inRead… Read more »

Daily Dose: Could and Should USPS Pull Out of FEHBP?

We all know by now that the U.S. Postal Service is struggling to get by. It lost $8.5 billion last year, and earlier this summer here on GovLoop we debated the merits of cutting back to 3- or 5-day mail delivery instead of the customary 6. Another solution being floated would involve disenrolling all postalRead… Read more »

Analytics, Vision, and Reality Checks

I got another question about analytics from a business owner who was thinking about adding social media to her toolbox. She wanted to know what analytical tools she should be acquiring…even before moving beyond her website. I’ve decided analytics are seductive, because they offer the promise of buying some packages and then knowing more. ThatRead… Read more »

California gets telehealth funding boost

15 community groups in California are getting a funding boost to support telehealth initiatives. UC Davis Health System and the California Telehealth Network (CTN) awarded nearly $5 million in grants to community groups throughout the state to help the implement telehealth projects. The awards were given through merit based process that required groups to showRead… Read more »