Tech

GAO says feds should update social media policies

A report from the U.S. Government Accountability Office says that federal agencies have not fully addressed concerns about using social media in three areas: privacy, security, and records management. ”The use of these services can pose challenges in managing and identifying records, protecting personal information, and ensuring the security of federal information and systems,” theRead… Read more »

Using Dashboards in Government

The use of dashboards in the federal government took off when President Obama released his Open Government initiative in early 2009. Here’s a snapshot of where they are today, and some lessons learned from the pioneers. Vivek Kundra is leaving the federal government after having served as its first chief information officer. Probably one ofRead… Read more »

Measuring Your Effectiveness in Streamlining Service Delivery and Improving Customer Service

How far along is your agency in implementing the Customer Service Plan mandated in President Obama’s Executive Order 13571 – Streamlining Service Delivery and Improving Customer Service? In my latest blog post, I’ve provided a recommendation for a Short Term Web Measurement plan to help you: Receive customer feedback Evaluate the entire customer experience AnalyzeRead… Read more »

Innovative data center public-private partnerships

Deltek. Sr. Analyst Kyle Ridley reports. Wayne County is Michigan’s largest county and the 15th most populous in the country at 1.8 million residents. Like many counties in the U.S., Wayne has had its share of hard times these last few years. When the recession hit in 2008, the county’s general reserve fund dipped toRead… Read more »

Seven Management Imperatives: Imperative Seven – Cut Costs and Improve Performance

The federal government faces an estimated annual structural deficit of $500 billion to $700 billion. A deficit of this magnitude represents a major threat to the economic health of the nation. The structural deficit is defined as the portion of the total annual deficit that results from a fundamental imbalance in receipts and expenditures, notRead… Read more »