Just nine days after starting an official (and verified) Twitter feed, the U.S. Secret Service had a pretty public gaffe that most professional social media managers have experienced (or feared) at some point or another. As reported by ABC News and other outlets, a staffer accidentally tweeted something meant for a personal account. The departmentRead… Read more »
Simon writes a nice post celebrating the existence of the new official BIS blog, and provides a handy list of existing Whitehall “formal, properly-designated corporate ‘blogs’”. Here they are – I’ve also added UKTI’s blog to the list, which I’m sure Simon will do too on his when he gets a moment: Foreign Office MinistryRead… Read more »
INPUT Principal Analyst Jason Sajko reports. The American Bar Association (ABA), Section of Public Contract Law held its 6th Annual State and Local Procurement Symposium on May 13, 2011. The event was hosted in Sacramento, Calif. in partnership with the National Association of State Procurement Officials (NASPO), the National Institute of Government Purchasing (NIGP) andRead… Read more »
Research Social media and customer service (05/11/2011) –The American Express Global Customer Service Barometer found ninety percent of survey respondents want to speak with a representative on the phone rather than via social media, a chat program or another newer form of communication. People will use social media to spread the word and social toolsRead… Read more »
There’s certainly no shortage of stories regarding customer engagement and social media interactivity by many businesses on the Internet, especially when responding to negative feedback and proactively shaping the amplified, echo-chamber public dialogue that follows. PR and marketing staff may be tuned to trending commentary through “social listening” tools, search engine alerts and direct monitoringRead… Read more »
From BeltWiki Blog on WhoRunsGov.com Readers sometimes know exactly who they are looking for when they come to WhoRunsGov. Other times, they arrive on the site with questions about who holds a title, is on a Congressional committee, runs a certain office or has jurisdiction over and knowledge about a particular policy area. Our siteRead… Read more »
I’m not committing to a 5 minute post. It might be, it might not but the simple fact is I’ve been asked to write this, by someone I have the utmost respect for, and so a job done at all must be done properly. If you’re reading this blog, I am guessing you don’t needRead… Read more »
While it is not unheard of for public agencies to ban use of social media at the workplace, officials in Kent County (DE) took their policy one step further. The county already prohibits employees from using social media at work. But a recent proposal tried to stop workers from using social media to criticize colleaguesRead… Read more »
Providing A Hand Up Eliminating Child Poverty through Open Government Cloud Computing – I have just finished the description of our ‘Open Government Cloud Computing‘ best practice program, and one of the key ways we’ll be taking this forward is through a non-profit campaign: Campaign2020.us As the headline suggests the objective is to apply modernRead… Read more »
OpenRFP.net will function as a “Social Innovation Marketplace”. This means it will also help to incubate, launch and fast-track Social Enterprise organizations, achieving two key goals: Enabling Social Impact investing Pioneering Open Government Grantmaking best practices Enabling Social Impact investing As well as the Canadian Government RFPs from MERX, our other growth areas will includeRead… Read more »