The 4 Components of a Great Customer Experience
With these qualities, your agency can create a real connection with your customers, which enables improved transparency and builds trust.
Tech
Public Education: What’s Private Industry Got to Do with It?
Some might argue that exposing kids to technology isn’t a critical component of their education, but I would beg to differ.
The Benefits of Flash for Government
By adopting flash, data centers are able to capture resource efficiencies that allow them to host more IT services and store more data into the future.
Maintaining Secure Critical Infrastructure
Threats to critical infrastructure come in every shape and size. Physical threats from malicious actors and environmental instability are always concerns, while threats in cyberspace are mounting every day. Add onto those risks the fact that government funds are diminishing while critical assets are aging, and the challenge of maintaining security can seem overwhelming.
How Security Cleared Personnel Can Set Themselves Apart at Hiring Events
In today’s IT job market, more and more roles are requiring employees to possess an active security clearance. However, it can be costly for companies to sponsor employees to obtain a security clearance and to train them to develop the desired skill sets necessary for a particular role. Consequently, the demand for experienced professionals withRead… Read more »
Considering CRADAs
Created through the Federal Technology Transfer Act of 1986, Cooperative Research and Development Agreements (CRADAs) have been helping the government benefit from emerging technology for years.
5 Innovative Government Websites that Empower Citizens
To celebrate these government agencies’ inventive platforms, this week’s Intersection is here to show you some of the top government websites and hopefully inspire some newfangled digital growth at your agency.
How Gov Can Buy Better, Faster and Cheaper
Ready to start innovating your procurement processes but not sure where to start? Check out what the VA is doing to make these processes more effective and efficient.
Maintaining Resilient State & Local Assets in Utah
DHS provides a wealth of resources and guidance to regional and local jurisdictions, to help them protect and maintain critical infrastructure. However, Kathy McMullin, Planner with the Utah State Division of Emergency Management, described the necessary role that state government can play in providing more localized support.
Software Defined Network (SDN): Most People Miss the Point
I get asked about software-defined networks (SDN) quite often and at this point I sort of expect that most people have no idea what it means. Yeah they can explain that SDN stands for Software Defined Networking, but then they quickly go on a rant explaining the virtues of OpenFlow[1] and how managing physical switchesRead… Read more »