“HowTo.gov” is a new website from the US General Services Administration for government staff on how to communicate online with Web Content, Social Media, Contact Centers (call centers), and Technical Solutions (Cloud computing, mobiles, apps…). This is similar to the guidance which the Austrlaian Government Information Management Office provides on topics such as Web Publishing.TheRead… Read more »
You know how when we are growing up and our parents say the stupidest things? Things like “I brought you into the world and I can take you out” or “Because I said so, that’s why”. Good times…good times. If you’re like me, you promised yourself that your wouldn’t say such stupid things. I stuckRead… Read more »
In “Should the iPhone 5 get a larger screen?” (CNET January 21, 2011 11:15 AM PST) David Carnoy asks if the iPhones 3.5 inch screen should be made larger to compete with 4 inch Android phones. He comments that some of the screens larger than 4 inches (such as the 4.3 inch EVO are “bulky”).Read… Read more »
Theodore Roosevelt once made a speech in which he said the following: It is not the critic who counts; not the man who points out how the strong man stumbles, or where the doer of deeds could have done them better. The credit belongs to the man who is actually in the arena, whose faceRead… Read more »
At long last, the customer service bandwagon seems to be rolling in government. The latest evidence: GSA just quietly unveiled a fabulous new website: HowTo.gov. It puts requirements, best practices, training, and tips for all forms of customer service delivery (web, call centers, publications, social media) under one customer service umbrella. Bravo! Finally, we canRead… Read more »
Many thanks to all of you that have voted for me for a Shorty Award in Government. As of this morning I remain in first position, amazing as that is, ahead of great US Government officials like President Barack Obama and Mayor Cory Booker. This lead in the voting can be attributed to many factors,Read… Read more »
The Australian Information Commissioner has invited comment on “Towards an Australian Government Information Policy” by 1 March 2011. The paper provides a very comprehensive overview of Australian and overseas policies and initiatives for information access and discussion of the issues. It is 65 pages and is provided as a very efficiently formatted 226 Kbytes webRead… Read more »
Its been a few weeks since I added to my blog, and I swear there is good reason for that. December and January have been very interesting months for me, culminating in the biggest career move I have made to date. When I started working in the public sector a few years ago, I madeRead… Read more »
I’m at DevHouse:DC right now. It’s basically a gathering of the technologically creative and curious among us. People come to build applications and learn. Naturally, I had to come. It also helps that Andy K promoted it on GovLoop. A World Bank employee showed me how his organization is applying open data to project management.Read… Read more »
The role of the Internet as a platform for collective action grows. A survey released this week by the Pew Research Center’s Internet and Life Project shed light on the social side of the Internet. The results offered insight into the differences between the connected and the disconnected, revealing that Internet users are more likelyRead… Read more »