Consistency is one of the building blocks of great customer service. Look at McDonalds. No matter where in the world you are, if you walk into a McDonalds, you know how it will look and what you’ll find and how it all works. You can complete your task quickly because you know exactly what toRead… Read more »
Over the last decade, a technology known as customer relationship management (CRM) has slowly crossed over into the public sector. That migration from private to public sector use is about to get a boost with an announcement today from Microsoft that Dynamics CRM will be available online through the cloud. Traditionally used for winning overRead… Read more »
I am currently a student at The Maxwell School at Syracuse University working towards my Masters in Public Administration. I use this blog to write about my experiences at Maxwell, especially related to social media use in the public sector. You can follow me on Twitter: @pjfiorenza and please feel free to leave some comments!Read… Read more »
The Queensland Disaster Information Network (Q-DIS) is sharing information on disaster preparedness and planning for museums, which is relevant to the floods in Queensland. Original post
The biggest get-together of folk in the UK with an interest in how the public sector uses technology happens on Saturday, just 5 sleeps away. The list here says 204 people are coming, not counting our sponsors and hosts. Gulp. It’s just as well we have a proper grown up in charge of getting usRead… Read more »
Forty eight years ago,Dr. Martin Luther King Jr led approximately 250,000 men,women, and children to Washington DC for a March for Freedom and Jobs. In 1963 black unemployment was as high as 11%, while unemployments was only 6% for whites. A white family earned, on average about $6,500.00 a year while a black family earnedRead… Read more »
A week ago, I was having some issues with my laptop and I happened to mention it to the neighbor kid (okay, so he’s really more of a young man as a 20-year old college sophomore. studying computer science..but the older I get, the younger they look!). Anyway, while he was helping me fix myRead… Read more »
In a recent discussion about civics and civil society, one of my colleagues referenced a line by Rap artist, Nasir Jones, a/k/a Nas from his song, “Hate Me Now” that states: People “fear what they don’t understand, hate what they can’t conquer.” On this day of national recognition for Dr. Martin Luther King, Jr., hisRead… Read more »
Literally in every GovLoop live chat, online training, or speech I give, I always get two questions “What are tips to having a large and successful Facebook page?” and “What is a good example of a government Facebook page?” *****This is draft 3 with comments incorporated (thanks everyone) – leave comments for me and I’llRead… Read more »
This post originally appeared on the Intellitics blog: Looking for Participatory Politicians We know there are a lot of (online) tools for participation available today, and we find out about more examples of how they are being used almost every day. About three weeks ago, someone asked me if I knew of any politicians stronglyRead… Read more »