Today’s radio show provided some good insights on the work going on in Michigan that should benefit the State’s citizens as well as research on social media in general. Give a listen, I hope you find this useful. Listen to internet radio with Social Ecosystem Lab on Blog Talk Radio
Customer Service… Citizen Service… Citizen Centered… It doesn’t matter what you call it – providing a great customer experience is priceless. Web Manager University’s September events focus on the customer – why good customer service is important, meeting the customer where they are, and things every government web manager should know about customer service. CheckRead… Read more »
It was an exciting time this last spring as we looked over the applications for the Extreme Job Search Makeover. While we had many entries, one that stood out to us captured the essence of what many security cleared job professionals were grappling with. “Please tell us why you are in need of an ExtremeRead… Read more »
Hi everyone – I’m excited to be here at GovLoop! A bit about me, I’m a Director of Communications at the Government of Ontario, Canada, working in Cabinet Office. I’m also a late GenX and early Netgen kinda guy! I write to an internal Ontario gov blog and thought I’d share and cross-post some ofRead… Read more »
Article posted on nextgov.com by Brian Kalish regarding OSC’s release of a nine page document addressing employees’ and agencies’ use of social media. Be careful mixing politics and Facebook, counsel office says By Brian Kalish 08/25/2010 Federal employees could become a “friend,” a “fan” or even “like” a Facebook page a political party or candidateRead… Read more »
Got 5 Minutes? Answer What’s the State of Open Data? I’ve always been a fan of open data. I love the idea of how releasing data can lead to innovation like Weather Channel, GPS, or fun food pyramid games. The fine folks at Socrata have been leading the push on Open Data and power aRead… Read more »
‘The future is already here – it’s just not very evenly distributed.’ Chris Bennett: QR Codes for Crisis ResponseDavid Eaves: Creating effective open government portalsJohn Hermann: How Blind People See the InternetGautham Nagesh: O’Reilly – Government needs to close the feedback loopAllan Holmes: What’re Cyber Workers’ Salaries (call for survey responses)Richard Gray: Intel Developing ComputersRead… Read more »
Heather Krasna is the author of Jobs That Matter: Find a Stable, Fulfilling Career in Public Service, and the Director of Career Services at the Evans School of Public Affairs at the University of Washington. Job interview questions can be boiled down into three big categories: 1. Can you do the job? That is, doRead… Read more »
Here’s the article from Politico which crowns the 73 year old senator: John McCain, Twitter genius By MEREDITH SHINER | John McCain may be in the political battle of his life to save his Senate seat in Arizona — but he’s a Twitter genius, according to a new report released Thursday. In a joint studyRead… Read more »
How green is your phone? And do you care? The article in the Guardian swats at Apple, who refused to participate in the UK program analyzing popular mobile phones. http://gu.com/p/2j7qn Fast Company has a somewhat grayer take on this information, and challenges the way the phones were analyzed. Meanwhile, I’m hoping that some genius engineerRead… Read more »