RAISE: A Compassionate Protocol for Psychological Safety in Teams
RAISE is a five-step blueprint for recognizing harm, fostering empathy, and ultimately strengthening trust and collaboration within teams.
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Data at the Helm: Shaping Policy With Secure and Predictive Analytics
Predictive analytics is revolutionizing public sector decision-making, enabling proactive governance while emphasizing the need for robust security, privacy compliance, and ethical frameworks to maintain public trust and ensure impactful policies.
Data Readiness: The Key to Effective Mission-Driven AI in Government
As government agencies deploy AI and machine learning (ML) to fulfill mission-critical functions, data readiness — the preparation of data to be accurate, accessible, secure, and fair — becomes critical. Data readiness is more than technical setup; it’s the foundation that ensures AI systems deliver reliable insights, support equitable decisions, and maintain public trust. TheRead… Read more »
A Decade of Improvement at the Dept. of Veterans Affairs
Ten years ago, when the Department of Veterans Affairs (VA) became one of the first agencies to elevate customer experience (CX) to top priority, leaders created a path toward better serving veterans and their families through improved communications, easier access to information and a focus on restoring veterans’ trust in the agency. In doing so,… Read more »
How to Apply Empathy as a Business Skill
In the latest edition of “Management Minutes with Mika”, Workplace Transformation Strategist Mika Cross sat down with Raj Sharma, Founder and CEO of Public Spend Forum, to discuss what agencies can do to tap into the potential of the three P’s: purpose, personal growth, and people.
What To Expect for Connected Workplaces in 2025
In a recent episode of “Management Minutes With Mika,” government workplace transformation expert Mika Cross discussed the current state of inclusivity and what to expect in 2025 with Nate Benjamin, Director at the U.S. Securities and Exchange Commission. Listen to the full conversation now for more insights from Mr. Benjamin about the road ahead forRead… Read more »
Move Your Data Habits Into the Future
Data helps agencies meet their missions, but it’s only valuable if employees can access it. A cloud-based approach to data management can help. It should integrate disparate data sources, include artificial intelligence tools for users, and be built for the future.
Unleash Policy Success & Craft Effective and Implementable Policies
Putting policy analysis into your policymaking empowers you. You are better able to make well-informed, evidence-based decisions, and enhances the likelihood of achieving desired policy outcomes.
Leveraging Emotional Intelligence
Want to know why Emotional Intelligence is so crucial to your career development? It’s because it enables you to build strong interpersonal relationships with colleagues, superiors, and clients.
Get a Helping Hand Through Outsourcing
This report details how a managed services approach can lead to better constituent service.