Ten years ago, when the Department of Veterans Affairs (VA) became one of the first agencies to elevate customer experience (CX) to top priority, leaders created a path toward better serving veterans and their families through improved communications, easier access to information and a focus on restoring veterans’ trust in the agency. In doing so,… Read more »
In the latest edition of “Management Minutes with Mika”, Workplace Transformation Strategist Mika Cross sat down with Raj Sharma, Founder and CEO of Public Spend Forum, to discuss what agencies can do to tap into the potential of the three P’s: purpose, personal growth, and people.
In a recent episode of “Management Minutes With Mika,” government workplace transformation expert Mika Cross discussed the current state of DEIA and what to expect in 2025 with Nate Benjamin, Chief Diversity Officer and director of the Office of Minority and Women Inclusion, U.S. Securities and Exchange Commission. Ms. Cross and Mr. Benjamin both agreeRead… Read more »
Data helps agencies meet their missions, but it’s only valuable if employees can access it. A cloud-based approach to data management can help. It should integrate disparate data sources, include artificial intelligence tools for users, and be built for the future.
Putting policy analysis into your policymaking empowers you. You are better able to make well-informed, evidence-based decisions, and enhances the likelihood of achieving desired policy outcomes.
Want to know why Emotional Intelligence is so crucial to your career development? It’s because it enables you to build strong interpersonal relationships with colleagues, superiors, and clients.
This report details how a managed services approach can lead to better constituent service.
Sign up for the Third Annual “Feds In Motion Challenge,” which supports federal civilian employees in need.
This report explores how a pay-as-you-go model can save your agency money, while enhancing modernization and efficiency.
Great teams are built on great relationships, and that holds true for government as well as sports and other realms. But as the public sector struggles to fill vacant positions, it also needs to think about its existing employees and what’s keeping them there. What does a future government workforce look like, and how can… Read more »