Making Equitable Digital Experiences a Reality
“It’s imperative for agencies to reach people regardless of where they live, their technological capabilities, or financial resources.”
Workplace
3 Ways Government Can Build Accessible CX
Rather than making accessibility an afterthought yet again, the government can seize this opportunity to design solutions that truly serve all. What’s more, it turns out accessible design actually improves overall CX tremendously.
Broadband Access and Digital Divide: Smart Maps Prioritize Equity for Iowa Leaders
The city of Dubuque, Iowa, used GIS technology to expand equitable broadband access.
Why We All Need Self-Service and a Good UX
Government users and service providers share the feeling that if we can figure out how to make something simple once, we can do it again, for all types of services. Self-service is a good first step.
Hybrid Meetings: It’s Tricky
Here is what the hip hop group Run-D.M.C. can teach us about developing equity in hybrid meetings mixing in-person and virtual attendees.
Advancing the Health of Our Health Organizations: A People-Centered Moonshot
The global pandemic has pushed us to put a laser focus on the culture of how our publicly funded health organizations work. Here’s a customizable recipe for inclusive and equitable culture change.
Government Websites Can’t Rely on the Claims of Accessibility Overlays
Whether you’re considering an accessibility overlay or any other third-party JavaScript addition, you should keep these best practices in mind
GSA Administrator Shares 10x Program Lessons for Cultivating Innovation
Administrator Robin Carnahan highlighted the importance of making it easy for people to contribute good ideas and de-risking the stigma around innovation.
Move Over Websites, Social Messaging Is the New Citizen Engagement Channel
“What we’re talking about here is expanding the reach of government services to more people.”
A Fresh Approach to Contracting for Social Good
Many states have conducted disparity studies to discover if inequities exist in public procurement that adversely affect women’s business or minority business enterprises. Unsurprisingly, they do.