The Benefits of Using a Unified Case Management Platform
Agencies need individual solutions tailored to different case categories but also need those solutions to interoperate and share data.
Workplace
Fairness in Government Hiring: Unveiling AI Bias in Resumes
For government positions, where objectivity is non-negotiable, cultural orientation and the integration of Artificial Intelligence (AI) can inadvertently taint the selection process.
Navigating Accessibility Responsibilities: A Role-Based Approach
Digital accessibility is complex. Having a clear sense of the responsibilities of each of the multiple roles involved can keep important aspects from falling through the cracks.
10 Ways to Enhance Equity and Accessibility in Identity Verification (Part 2)
Here’s how to implement a robust identity verification system that doesn’t unfairly exclude people from services they deserve.
10 Ways to Enhance Equity and Accessibility in Identity Verification (Part 1)
Identity verification is critical to preventing identity theft, but verification strategies shouldn’t keep people from accessing government services they deserve.
Modernizing Government Talent Acquisition: Six Private-Sector Strategies for More Effective Recruiting
Solving today’s government worker shortage is a battle that calls for fresh thinking and bold solutions. Here are some that work.
Help People by Doing Their Paperwork Automatically
Automating processes internally so that the public doesn’t need to go through manual processes can help save people time and get them the help they need.
Habit #3: Be Flexible
Studies show that adapting working conditions to employee needs improves productivity — with little-to-no downside.
4 Strategies for Attracting and Retaining Software Development Talent
Agencies may not be able to compete with industry on salaries, but they can attract talent by creating an environment developers love.
Using AI to Reinforce Our Highest Values and Rebuild Trust in Government
The proliferation of artificial intelligence (AI) offers new opportunities and increased efficiencies. But as AI takes an ever-more important role in our daily lives, we must ensure that it’s used ethically and without bias.