1. Consistency / follow established processes
2. Integrity
3. Empathy
4. Action (not just talk)
5. Followup
6. Communication about what affects them / resources where needed / help prioritizing and eliminating busywork /deconflicting areas of confusion
7. Detail orientation
8. Technical proficiency
9. Reliability
10. Support, respect, trust
11. Hold team members accountable (diplomatically if possible, directly when necessary) – swiftly
12. Discuss and evaluate work achievements
13. Listen and understand history before introducing change (which should be done gingerly)
14. Maturity / wisdom
15. Emphasis on continuous development / time to think not just do
There is definitely more that belongs on this list. What would you add?
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Disclaimer: This blog is written by Dannielle Blumenthal in her personal capacity. The opinions expressed here are the author’s own and do not reflect the view of the National Archives and Records Administration, or the United States government. Photo credit: Drew Bandy/Flickr
Back them up with authority when needed. Never send a subordinate to “speak for” the manager and than fail to stand behind what they say. If you do, they will say very little next time and you have to handle many more situations that could have been delegated.