According to KMWorld Magazine, business issues driving the use of Enterprise 2.0 are in this order:
Improving customer service and support
Improving corporate communications/PR/Reputation
Improving worker productivity
Improving BI and decision support
Supporting sales
Improving R&D
Improving sourcing and procurement
Improving governance, risk, and compliance
Supporting financial processes
Other
Leave a Reply
You must be logged in to post a comment.