Do You Really Want User Feedback? Part 3

In this series of posts about feedback so far I have been talking about some external digital services.

What about internal services? Surely you want some feedback on those as well?

What kind of internal digital services could be relevant?

Well, intranets jump to mind. So does your intranet allow colleagues to leave feedback on every page, or perhaps to allow reporting of broken links or factual inaccuracies? Even a simple rating system might help identify poorly performing content.

So that’s all very obvious but what other digital services to you have?

How about your procurement system? Can your users give feedback on how that works? Do you care, have you ever asked them? If you cannot build in an integrated form, have you created a user forum?

There is probably a long list of applications such as travel booking, room booking, expenses, time sheets. Can you colleagues give feedback on how they work? Again, would a user forum be helpful and appreciated?

Finally what about some of those hybrid systems such as recruitment portals. When you advertise a job and push your eager potential recruits to apply how do you know that they found applying a seamless process?

These are just some ideas and I am sure that you can think of many others.

The point is that we are all users of digital services in different roles whether they be government services, commercial organisations or our own work systems.

Normally we all like things to work easily for us and this will be helped if giving feedback, welcoming it and acting on it are taken as integral to digital services.

Nick Halliday is part of the GovLoop Featured Blogger program, where we feature blog posts by government voices from all across the country (and world!). To see more Featured Blogger posts, click here.