Expect to spend some considerable time here following all the links provided
http://www.usa.gov/webcontent/technology/other_tech.shtml
Social Media and Web 2.0 in Government
Social Media and Web 2.0 are umbrella terms that define the various activities that integrate technology, social interaction, and content creation. Social media use the “wisdom of crowds” to connect information in a collaborative manner online. Through social media, individuals or collaborations of individuals create web content, organize content, edit or comment on content, combine content, and share content. Social media and Web 2.0 use uses many technologies and forms, including RSS and other syndicated web feeds, blogs, wikis, photo–sharing, video–sharing, podcasts, social networking, social bookmarking, mashups, widgets, virtual worlds, micro–blogs, and more.
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