How are you celebrating customer service week?

Web Manager University, in conjunction with Customer Service week, is offering a free webinar this Wednesday, October 5 at 2pm ET.

Get Serious about Customer Service: Best Practices for Implementing the Customer Service Initiative in Your Agency

Our customers deserve competent, efficient, and responsive service from the government. In conjunction with customer service week, join us to learn how the state of Georgia has created an initiative that engages all state government employees in improving service through a three pronged strategy of becoming faster, friendlier, and easier when engaging with customers.

Class Format: webinar
Presenter: Joe Doyle, Commissioner, State of GA Personnel Administration
Date: Wednesday, Oct. 5, 2011
Time: 2:00pm – 3:30pm ET
Fee: free

In April, an Executive Order – Streamlining Service Delivery and Improving Customer Service – was signed and requires each agency to develop a Customer Service Plan that seeks to streamline service delivery and improve the customer experience. Join us during this webinar to learn how certain skills, attitudes, and behavior contribute to delivering exceptional customer service.

For more information and to register, please visithttp://go.usa.gov/8dE