As the Metropolitan Transportation Authority (NY) looks to a contactless future, an agency report estimates that MetroCards fail 20% of the time, requiring passengers to swipe their cards more than once to get through the turnstile. MTA officials chalk up the failure rate to multiple factors. Sometimes the card is defective, expired, or damaged; other times the riders are at fault for the “mis-swipes,” as the MTA calls them “There’s a mystical thing going on,” observed Gene Russianoff of NYPIRG’s Straphangers Campaign. “You are your card. Some people are a type-A personality and swipe too fast. Others go too slowly.” An MTA spokesman said that contactless smart cards will solve the problem. Link to full story in New York Daily News.
Recent Articles on GovLoop
- Leading from the Middle
- Keeping Agencies Up and Running
- AI Practices for Better CX
- Time to Start Fighting Quantum Threats
- July Online Training Opportunities
- Why Are You in Public Service?
- 5 Management Mistakes to Avoid
- Cracking Encryption: The Quantum Threat
- 5 Things to Know About Quantum Computing
- Guidelines for Contributing Content to GovLoop.com
Leave a Reply
You must be logged in to post a comment.