“Obama orders agencies to improve customer service”
- Here’s the Executive Order.
- Here are “10 Ideas on Streamlining Service Delivery and Improving Customer Service” (by Steve Ressler on GovLoop)
Philly gets an Open Data Portal
- Here’s a brief rundown.
“Insulate Open Government Efforts From Budget Cuts” (by Steve Radick)
- “The problem is that most open government initiatives have been stood up and led by separate teams – the social media office, the New Media Director, the Open Government Team – rather than by existing functions within the enterprise. This makes open government and/or social media a separate line item in the budget – something that can literally be crossed off on the balance sheet when budgets are tight.”
Steve Ressler (Founder of GovLoop on GovTech.com): “5 Social Media Missteps to Avoid”
- “Talking about social media’s use in government sounds similar to conversations we had years ago about how the Internet could play a role in government. Implementing e-government and social media within a government agency share many similarities. And it’s important to not repeat the same mistakes. In the end, just remember — it’s really just the same song, different tune.”
“Town uses hidden switch to cut off public comment at meetings“
- The upside: At least they allow public comment…
eMarketer: “How Retail Sites Can Make the Most of Video”
A similar version of this was originally posted at the company that I work for’s product blog (Disclosure: the product deals w/ transparency, gov’t, & technology)
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