Change is Coming
There are so many questions and not enough answers. Change is difficult (even if it is a good change) and is hard to accept especially when there is much that is uncertain.
Slow Down — Vienna Waits
When do you pause? Are you present to the blessings of your life? Do you take time to experience joy? In your constant rush, are you ever truly efficient?
KISS: Keep it Simple, Silly
By keeping your delivery simple and your audience in mind, you will get much further at achieving your goal than if you try to outsmart everyone in the room.
The World Avoided: What Government Can Learn from the Past
33 years ago, the Montreal Protocol laid the foundation for governments across the globe to coordinate action against a common threat. Today, in the face of COVID-19 and climate change, we need a new Montreal Protocol.
Making a Comeback: How to Lead Your Team’s Post-Covid-19 Return to Work
While we are not out of the woods with COVID-19 yet, many organizations are beginning to plan for gradual return to office work. For some employees, this will be a welcome relief from the isolation of remote work. But, for others, it will be a disruption that could feel even bigger than the shift to… Read more »
WFH? What to Do?!
I’m learning that WFH requires a new approach to finding efficiency, one that will be handy not only while WFH, but also when we (please, oh please – never thought I’d say that…) return to the office.
“CXaaS” is the New Customer Service — Here’s How to Achieve It
Agencies across the government are looking to digital transformation to more effectively provide services and improve constituent experience. Here’s how to catalyze your IT operations and deliver on the new gold standard in federal IT: CX.
Cultivating a Productive Remote Team
Employers can play a significant role in helping their employees remain productive while facing new challenges and distractions in the way of their capacity to be their most effective work-selves. As an employee who has experienced the benefits of a supportive employer, I’d like to pass on a few strategies that might be helpful to… Read more »
The Continuous Improvement Framework: Implications for Public Leaders
Public leaders can effectively implement the continuous improvement framework by focusing on three goals.
Is “Old School” Ineffective?
While reflecting on whether writing information down on paper is effective or not, I thought about four specific times in which I personally prefer pen and paper.