More Than a Piece of Paper: Why Certificates Matter
Some people say that a certificate and fifty cents will get you a cup of coffee, meaning that the certificate isn’t valuable. Prove them wrong… what can you learn today?
Customer Service: The Heart of Public Service
First impressions make lasting impressions and are unlikely to ever change, so it’s important to think about the impression you want to leave in your agency’s customer service.
Volatile Markets, COVID-19, and the Law of Incrementalism
The topic of incrementalism has come to light in recent weeks amidst the intense market volatility being seen around the world in response to the Coronavirus scare. This experience should serve as a lesson to governments and industries around the world when preparing their yearly budgets and designing fiscal contingencies to possible “black-swan” events.
Coaching Isn’t Just for Sports
With the proper tools and consistent practice (along with a little coaching on the side), you too can be that individual that someone thinks about when the concept of a “great coach” comes up.
Building Empathy to Address Critical Talent Gaps
Building organizational empathy is a strategic element for organizations trying to hire and retain top talent in an increasingly tight labor market.
Planning for a Shift to Remote Work? Tips for Staying Productive While Working from Home
To give us a little agency during this challenging time, here are tips to help you prepare for a potential shift to remote work and strategies for being effective while working from home.
The Three W’s of Integrity: Honoring Your Word
When you say you will do something, do you follow through? Do you show up on time? Do you honor your commitments — and your word? We all fall short at times relative to this form of integrity. The good news is that we can restore it.
Remote Employees – 3 Things for Public Managers to Consider
As agencies adopt more technologies to improve operations, new skill sets are needed. Fortunately, telecommuting has made these skills more accessible to rural areas. Here are three things public leaders should consider when looking to leverage remote talent.
Networking and Making Connections
Do you struggle with networking, small talk, or making connections? These following tips are designed to help you out.
When Telework is not a Preference or Option
I recently ran into a former govie colleague that worked in my office. I knew he had left the government for private sector but did not know more than that. When I spoke with him recently, I inquired, “So, how is work?” I knew he had a wife now and was making plans for aRead… Read more »