Enhancing Customer Focus through LEAN
Government agencies have a unique opportunity to benefit from planning and implementing improvement methodologies that focus on customer service
3 “Deadline” Techniques to Trick Your Brain to Work More Effectively
Three productivity strategies can help you create the feeling of a deadline, and trick your brain into working more effectively
Cheers to You: Your 12 Step Road Map to a Successful and Productive Year
Are you looking forward to a successful and productive year? Do you know how to make it happen? If not, now you do. This is your road map to a successful and productive year in 2020.
Fitness and Tolkien and Lessons for Life
“As of right now, you’ve already made it through the most difficult day of your life.” How can fitness teach us about life?
The Critical Role that 911 Emergency Centers Play in Local Government
I know firsthand the challenges our public safety dispatchers face, the stress they are put under, and the critical importance of their work
In 2020, What If…?
Breaking down silos creates the connections necessary for governments to withstand reduced resources, a shifting workforce, and political uncertainty. It makes the load lighter.
Should Appreciation Be Performance Based?
Should you show appreciation to someone who isn’t performing well?
Why Making Yourself Useful May Be the Only Professional Goal You Need This Year
Focusing on making yourself useful shifts control over your future to you.
4 Keys to Fostering Meaningful Professional Relationships
Building and maintaining meaningful professional relationships will not only make you more engaged and committed to your organization and business; it can also open doors to new clients, career advancement, and raises.
Including You Does Not Exclude Me
In our work environments, we should seek to create a space where all talent, both old and new, can thrive and be assured daily that all are included in the greater work of the organization.