At Work: Validation Matters
Validation is not only acknowledgment of our feelings but an understanding that allows us to feel heard and valued. Do you get it at work?
Learn How the City of Albuquerque Uses Alexa to Serve Citizens
Albuquerque’s 311 system goes beyond traditional phone calls with online, mobile app and Alexa options. Did you know in 2018, Albuquerque became the first city to integrate Amazon Alexa with its 311 contact center?
Using Technology to Help Address The Public Health Workforce Deficit
Countries around the world are looking to strengthen their health workforce.
Academia Helps Cities Define Their Smart Cities Strategies
Public sector leaders need all the help that they can get in defining their Smart Cities strategy. With programs like the Smart Cities Innovation Accelerator by Harvard, it’s clear that academia is leading the way in offering this guidance.
Are You Sharing too Much on Social Media?
Social media is part of most adults’ daily lives. The more and more we use social media, it can create difficulties establishing boundaries for over-sharing.
Using Technology to Keep Dietary Supplements Safe
Do you know where your dietary supplement has been?
Always Ask “Why Not?”
In my work, I often ask the question of “why?” But admittedly, I am a bit less courageous in asking “why not?”
The Importance of Creating a Visual Display of Your Success
The first time a colleague known for his comedic antics came to my office, he commented on what he called an ‘I love me display’. He was referring to the display of awards I have received over the years. His comment was meant as a joke but I was taken aback. Although I am proudRead… Read more »
Communities of Practice: An Amazing Tool for Your Toolbox
A community of practice is where we go to continuously improve. It is where we can make our products and services even better than they were before for all of our customers.
Are You a Champion?
We can all become champions in the workplace.